topic Re: Can't receive text/calls, one week later... in Get Support

Can't receive text/calls, one week later...

ltalis — Wed, 05 Jan 2022 05:53:54 GMT

@shazia_K

You are the only mod I've seen active on these forums. Please help me complete my port. It has been a week and still no phone calls or texts received. I've messaged you and other mods with my phone number, name, sim number and old account number at wind. I've gone on Twitter and Facebook and still nothing. NOT EVEN AN ACKNOWLEDGEMENT THAT MODS RECEIVED MY MESSAGE. I am a health care worker and switched over to pm from wind to get better coverage.

When will this be resolved?
Will my activation period be reset once this is solved?
Any compensation for the lack of promised cellular service for which I was fully charged on day one?

Any info would be appreciated...

Re: Can't receive text/calls, one week later...

ltalis — Thu, 24 Nov 2016 15:46:44 GMT

@Shazia_K

Re: Can't receive text/calls, one week later...

fosibehr — Thu, 24 Nov 2016 15:54:55 GMT

Do a search for Access Point Names. I had to create a new one on my phone to get incoming calls.

Re: Can't receive text/calls, one week later...

CaNuCk07 — Thu, 24 Nov 2016 15:55:15 GMT

@ltalis As far as compensation, sounds like PM will be changing your start date to when the date you actually received service.

Re: Can't receive text/calls, one week later...

ltalis — Thu, 24 Nov 2016 16:05:37 GMT

Thanks for the info.

@fosibher which APN settings are you using?

Re: Can't receive text/calls, one week later...

ltalis — Thu, 24 Nov 2016 16:06:21 GMT

@fosibehr which APN settings are you using?

Re: Can't receive text/calls, one week later...

ltalis — Thu, 24 Nov 2016 16:32:57 GMT

Just saw @Mary_M answering questions....any help?

Re: Can't receive text/calls, one week later...

ltalis — Sat, 26 Nov 2016 17:02:47 GMT

@Mary_M and Shazia_K. I'm sure you are swamped. Any indication of how long the waiting line is?

Re: Can't receive text/calls, one week later...

Shazia_K — Fri, 02 Dec 2016 15:44:41 GMT

Hello @Italis,

The port has failed due to the wrong info provided.

The port has been requested again, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone 🙂

Thanks,

Shazia

Re: Can't receive text/calls, one week later...

ltalis — Fri, 02 Dec 2016 15:48:46 GMT

@Shazia_K
Will I be reimbursed for the past two weeks I've had no incoming calls and texts?