topic Re: How do I reactivate my suspended account? in Get Support

How do I reactivate my suspended account?

SarahMichele — Wed, 05 Jan 2022 05:53:32 GMT

According to my self-serve page, my account has been suspended. 30 minutes after the deadline (so, I'm nowhere near the 90 days) I paid my due amount in full. It says my available funds are $135, but how do I use those funds to activate it?

Re: How do I reactivate my suspended account?

NDesai — Thu, 24 Nov 2016 05:53:18 GMT

Do you have autopay enabled? What plan are you on?

Services working fine or no?

Re: How do I reactivate my suspended account?

hslee1210 — Thu, 24 Nov 2016 06:03:05 GMT

It will take a bit of time and should be resolved itself. But, go through the link below. There was a previous post about it.

http://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/URGENT-How-can-i-use-my-balance-to-reactivate-my-plan/m-p/37001#M2949

Good luck