topic Re: Day 6 -> Porting still not completed in Get Support

Day 6 -> Porting still not completed

cindyleungpc — Wed, 05 Jan 2022 05:53:12 GMT

Had error while porting my number over.

Sent PMs to the Mods. None of my messages were read.

Any Mods can help me out?

Thanks!

Re: Day 6 -> Porting still not completed

mimmo — Thu, 24 Nov 2016 02:36:07 GMT

Have you tried your old sim? does it work?

wha happens when you put in your PM Sim?

Re: Day 6 -> Porting still not completed

dyxlm — Thu, 24 Nov 2016 02:54:18 GMT

Hi,

try messaging them on twitter they got back to me today (4/5 days later) but they respond there MUCH faster.

also it might just be due to entering the wrong IMEI or account number (old provider) as it is sensitive to dashes and etc.

Re: Day 6 -> Porting still not completed

Desmond — Thu, 24 Nov 2016 03:01:27 GMT

It could be that wrong information was given. Such as wrong Account number, Invalid account holder name or wrong IMEI number.

Try your old sim card. If your old sim card still works means that your number was not ported at all. Try signing into your old cell phone account.

Re: Day 6 -> Porting still not completed

ceej — Thu, 24 Nov 2016 04:46:22 GMT

I'm in the exact same boat.

Recieved an error on the last page of activation.

Credit Card was charged.

FIDO SIM is still active.

PM SIM - does not recieve all texts, does not recieve incoming calls.

I believe the port is stuck. Waiting since the 19th, paying two phone bills.

Messaged @Shazia_K, @Mary_M and I still have no response.

Re: Day 6 -> Porting still not completed

Rkvtycoon — Thu, 24 Nov 2016 04:50:38 GMT

@ceej waiting on 6 days too. What is more annoying for.me is it worked the first day, and then the following day around mid day it stopped, no more incoming calls or texts and I was out of town so I didn't have my old SIM to switch back to! Ah man the frustration.

Re: Day 6 -> Porting still not completed

cindyleungpc — Thu, 24 Nov 2016 16:18:01 GMT

My OLD Rogers SIM still works (DATA, IN & OUT calls)

My NEW PM SIM only works with Data & Outgoing call which shows up with my old Rogers phone #. Obviously, I cannot receive calls and SMS with my old Rogers phone # at this new SIM.

Re: Day 6 -> Porting still not completed

cindyleungpc — Fri, 25 Nov 2016 19:27:14 GMT

Any mod can help me out?