topic Re: 5th day porting waiting for a response in Get Support

5th day porting waiting for a response

Kcasqu — Wed, 05 Jan 2022 05:52:33 GMT

Filled out self serve request, tweeted and posted on forum and nobody ever responds. Maybe theyou will contact me.

Help please

Re: 5th day porting waiting for a response

ShawnC13 — Thu, 24 Nov 2016 00:13:29 GMT

@Kcasqu What stage of porting are you at and what is your old provider?

Re: 5th day porting waiting for a response

Kcasqu — Thu, 24 Nov 2016 01:40:26 GMT

I'm with Virgin Mobile tried porting and it didn't port. Tried changing number and reported. It says contact customer service. My Virgin number is still active. Want my number ported I have had it over 20 years. I have had no response yet. If is going to take a bit I would just like to know. My wife's changed no problem.

Re: 5th day porting waiting for a response

nockiboo — Thu, 24 Nov 2016 02:01:09 GMT

It took me about 9 days, your turn will come. Mods are super busy, just have to be patient and they will get to you 🙂

Re: 5th day porting waiting for a response

Kcasqu — Thu, 24 Nov 2016 02:28:06 GMT

Thanks I will hold on. Hopefully it's only 9 days LOL

Re: 5th day porting waiting for a response

Kcasqu — Sun, 27 Nov 2016 11:58:19 GMT

Still waiting for a response 9th day and nothing yet.

Re: 5th day porting waiting for a response

Rockdaddy22 — Sun, 27 Nov 2016 12:00:12 GMT

What do you mean you tried changing number after a failed port?

Re: 5th day porting waiting for a response

Kcasqu — Sun, 27 Nov 2016 12:03:58 GMT

Changed the number àfter porting failed and tried reporting and still says there is still an error porting. So I have a new number and the old number is still active at virgin

Re: 5th day porting waiting for a response

Rockdaddy22 — Sun, 27 Nov 2016 12:05:58 GMT

So you're on your second new number from PM?

Re: 5th day porting waiting for a response

Kcasqu — Sun, 27 Nov 2016 12:38:56 GMT

Changed the number àfter porting failed and tried reporting and still says there is still an error porting. So I have a new number and the old number is still active at virgin

Re: 5th day porting waiting for a response

Kcasqu — Sun, 27 Nov 2016 14:37:33 GMT

So how do I get ahold of someone that can fix the problem?

Re: 5th day porting waiting for a response

Dee — Sun, 27 Nov 2016 14:44:05 GMT

You wait. I gave up on my Telus port and took a random PM number and still cant complete the activation at the payment screen. No activation completed = no service. Outside of this Promo issue service is always fast and reliable.

Re: 5th day porting waiting for a response

Kcasqu — Sun, 27 Nov 2016 14:47:40 GMT

Thank you I will wait it is a pain paying for 2 services and carrying 2 phones. I had 3 phones ported no problem.

Re: 5th day porting waiting for a response

Dee — Sun, 27 Nov 2016 14:53:39 GMT

I know. I have one existing account now set up correctly on the promo plan Thanks to @@Mary_M and just waiting for the new one now. Good Luck. These MODS are really a great group!

Re: 5th day porting waiting for a response

Kcasqu — Sun, 27 Nov 2016 17:30:12 GMT

I don't even know if I'm trying to contact a MOD the right way. Not a good system. I am totally lost.

Re: 5th day porting waiting for a response

Kcasqu — Sun, 27 Nov 2016 18:01:38 GMT

Tried porting again and said it was successful and can't get calls.

Re: 5th day porting waiting for a response

Kcasqu — Sun, 27 Nov 2016 18:30:02 GMT

I tried reporting again and it worked this time

Re: 5th day porting waiting for a response

Rockdaddy22 — Sun, 27 Nov 2016 20:21:12 GMT

So everything's working fully?

Re: 5th day porting waiting for a response

Kcasqu — Sun, 27 Nov 2016 21:45:56 GMT

Yes just went back in tried porting again & put in IMEI tried porting & took about 5 min. It started working.