topic Re: Resetting my pin but don't have access to old email. in Get Support

Resetting my pin but don't have access to old email.

dearmusic — Wed, 05 Jan 2022 05:52:27 GMT

Hello, I would like to reset my 4 digit pin.

I know that the "Contact Us" section provides webform for me to email Public Mobile that can help me, but it want me to use the email that I used when I activated this SIM card.

That email is no longer in my possesion, so I can never check mail on it anymore.

How do I request the 4-digit pin change and maybe change my email used for activation?

Re: Resetting my pin but don't have access to old email.

hslee1210 — Wed, 23 Nov 2016 21:58:45 GMT

That is a common issue in the forum. You will need to talk to a moderator.

Re: Resetting my pin but don't have access to old email.

kav2001c — Wed, 23 Nov 2016 22:25:47 GMT

Can you log into online account still?

Re: Resetting my pin but don't have access to old email.

dearmusic — Wed, 23 Nov 2016 22:39:18 GMT

@hslee1210
Oh... Glad to hear it's a common problem! Seeing how mods are being very busy these days, I should wait a bit or something...

@kav2001c
Yes, I can log in to my account fine. I can only change username email not the email I used to activate sim though.

Re: Resetting my pin but don't have access to old email.

hslee1210 — Thu, 24 Nov 2016 00:17:44 GMT

I will tag a moderator here so that they know you are in a queue. Hopefully, it can be resolved sooner than later. @Mary_M

Good luck

Re: Resetting my pin but don't have access to old email.

Carlosr_78 — Wed, 15 Feb 2017 20:03:39 GMT

Hi can you please help. I don't have access to my old email and forgot my password. I need access to my self serve

Re: Resetting my pin but don't have access to old email.

Carlosr_78 — Wed, 15 Feb 2017 20:04:48 GMT

Having the same problem can you pls help

Re: Resetting my pin but don't have access to old email.

Mary_M — Wed, 15 Feb 2017 20:23:01 GMT

Good afternoon @Carlosr_78

Thank you for reaching out to us!

Looks like you need some help resetting your self-serve password to regain access, and I would be more than happy to help 🙂

Firstly, I'll need you to send me your phone number via private message. A validation link will then be provided to you, and once verified - we'll look into it together!

I look forward to your response,

Mary

Re: Resetting my pin but don't have access to old email.

Carlosr_78 — Wed, 15 Feb 2017 20:27:07 GMT

Oh great thanks

Re: Resetting my pin but don't have access to old email.

Carlosr_78 — Wed, 15 Feb 2017 20:34:45 GMT

How do I send you a private email

Re: Resetting my pin but don't have access to old email.

Mary_M — Wed, 15 Feb 2017 20:35:13 GMT

Glad I could help! @Carlosr_78

Re: Resetting my pin but don't have access to old email.

Carlosr_78 — Wed, 15 Feb 2017 20:35:36 GMT

Sorry private message

Re: Resetting my pin but don't have access to old email.

Mary_M — Wed, 15 Feb 2017 20:39:04 GMT

Here is how to send a moderator a private message @Carlosr_78 🙂

Re: Resetting my pin but don't have access to old email.

Carlosr_78 — Thu, 16 Feb 2017 01:01:27 GMT

Now I need to reset my password don't know my security question