topic Re: $40/month talk, text and 4G of data PROMO ACTIVATION in Get Support

$40/month talk, text and 4G of data PROMO ACTIVATION

K8 — Wed, 05 Jan 2022 05:52:12 GMT

I activated my SIM card on Monday the 21st for the $40/month talk, text and 4G of data. I was told any SIM cards ordered before or on the 16th could activate after the Sunday deadline, due to no mail delivery on Saturdays. But, I noticed I am being charged $186 per 90 Days, instead of the promo cost of $120.00.

Sent a couple DMs for assistance but no replies yet. Anyone else have this issue? Thx

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

tangy07 — Wed, 23 Nov 2016 20:47:42 GMT

I'm pretty sure you are not the prioirty right now for that. I think they are trying to help people that are stuck at the porting stage. As long as you have a confirmation # for the sim you ordered you should be good. Just need to give them some time.

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

jgorman — Wed, 23 Nov 2016 20:48:51 GMT

The promo was over on Sunday. If you ordered before the 16th you would have received it before promo end. I don't believe you can get the promo plan. Only thing you can do is message a mod and see if they will honor the deal for you.

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

ShawnC13 — Wed, 23 Nov 2016 20:51:08 GMT

Some sims were sent out with a sticker that said good for Promo Nov 30 *conditions apply. I haven't heard what hte conditions were or how many were sent like that. A member posted a picture of it on here a few days ago

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

srlawren — Wed, 23 Nov 2016 20:52:58 GMT

@K8 if your SIM was ordered in time your request will be honoured. But you activated on the wrong plan. Hopefully the mods can still help you.

Please see more details here: http://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Ordering-amp-SIM-Card-Payment-amp-Pick-Up-Locations/m-p/104993#M7151

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

xxJDxx — Wed, 23 Nov 2016 20:56:32 GMT

Probably should have read first. This has been discussed quite a bit. You were supposed to activate and choose the 6GB option. It would have charged you $120. Then you PM a mod and they can switch you to the promo plan.

As it stands you'll now need a refund of the extra charges. Might make things more complicated.

All you can do at this point though is to wait to hear back from a mod to see if they are able to correct that for you. I also ordered my SIM during the promo and activated yesterday. Am still waiting to hear from a mod to have my plan switched. There's quite a backlog so be patient. Sending multiple messages will only slow things down for everyone.

EDIT: srlawren beat me to it!

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

K8 — Wed, 23 Nov 2016 20:58:29 GMT

I activated on the proper plan - I read the community comments before I did. I have my order confirmation number for when I ordered the SIM card. I assume they will credit me, once they clear the backlog of other issues.

I had no problems setting up the account and porting my number.

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

ShawnC13 — Wed, 23 Nov 2016 21:19:09 GMT

If you ordered after the 20th with a sim purchased prior you were to choose 6gb/90 days 2gb a month instead of the 12gb/90 days 4 a month. There was a post made about this by PM staff to choose the 6gb for 90 days to make sure you were only paying $120 and then they would double the data plan for you. I am sure they will get you set up correctly but for setting up after the 20th you did not input the correct plan to get the $120

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

srlawren — Wed, 23 Nov 2016 21:19:53 GMT

@K8 no, if you did it on Monday, you should have picked the 90 day, province-wide talk, global texting, and 6GB (approx 2GB/month) plan that was $120+tax, and then requested through a moderator that they change you the 12GB plan. Instead you picked the 12GB plan anyway and were changed the non-promo price of $186+tax.

So what will likely happen now is, when a moderator gets to your request (please be patient, it may take some time), you will get credited some or possibly all of the $66 difference back to your PM account, where it can be used in 90 days on your next renewal toward the cost of your next cycle.

EDIT: @ShawnC13 beat me by TWELVE seconds!! 🙂

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

ShawnC13 — Wed, 23 Nov 2016 21:26:03 GMT

@srlawren Everyone gets lucky once and a while

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

K8 — Wed, 23 Nov 2016 21:27:06 GMT

I have another SIM card from the promo to set up for my sister. There was mention of setting up the plan for use at a later date?

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

ShawnC13 — Wed, 23 Nov 2016 21:33:06 GMT

I am not sure that option is still available. If you want that promo you will have to activate that sim and get this promo set up within a few days. You can't hold the sim for a month or so and get the promo pricing

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

kav2001c — Wed, 23 Nov 2016 21:52:16 GMT

@K8 that was if you requested the future plan change before Monday

Public allowed this because otherwise people who paid in advance would lose days of service

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

K8 — Thu, 24 Nov 2016 13:03:33 GMT

Can I activate the plan now and port my sister's number at a later date?

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

kav2001c — Thu, 24 Nov 2016 14:09:40 GMT

@K8 promo is over UNLESS you ordered SIM before cut off date

If so then yes, activate the account with a random phone number to get promo plan

And port sister number at a later date

Data rolls over so you won't even lose anything

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

K8 — Thu, 24 Nov 2016 14:30:24 GMT

Ordered both SIMs at same time before cut off date. Just activated and all seems good...except it's not showing anything about the referral promo.

Re: $40/month talk, text and 4G of data PROMO ACTIVATION

kav2001c — Thu, 24 Nov 2016 14:31:47 GMT

@K8 yeah referals normally take a couple of days to show up. Don't be surprised if you need to ask mod help later as this seems a known issue.

Just they trying to fix service issues first