topic Re: IGNORED by CS for 12+ Days - Please Help in Get Support

IGNORED by CS for 12+ Days - Please Help

mdefina — Wed, 05 Jan 2022 05:51:56 GMT

I ported my number from chatr last Friday. The port is incomplete. I cannot receive incoming calls. My chatr plan will renew soon , and I do not want to pay for 2 incomplete services.

I sent a PM to @Shazia_K on Friday. It has not been acknowledged. I have posted in the same threads where others have been answered, and I am still ignored. I was ignored on Twitter.

Please help.

Update: November 29, still no response.

Re: IGNORED by CS for 6 Days - Please Help

Mixam — Wed, 23 Nov 2016 19:10:55 GMT

Unfortunately, there are only so many mods here and with the current influx of new customers on the deal, I'm guessing it will take a while for them to get back to you. I'm having the same problem with getting a response, but my phone is working fine. I don't know how long it will take PM staff to get around to all the backlog they currently have. But it would help if you could be more specific on your problem. For instance can you send and receive texts from your ported number on your new PM sim card? Is your data working? If you send calls is it from your ported number or the old one?

I'm going to assume you have already tried turning your device off and back on again. Just mentioning it incase you haven't. Might even be a good idea to leave it powered off for a min or two before turning it back on just in case.

Have you properly set up your APN settings? http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: IGNORED by CS for 6 Days - Please Help

oilblue99 — Wed, 23 Nov 2016 19:17:36 GMT

In case you missed the forum post, perhaps these steps will work in your case. It's worth a shot anyway.

Failing that, with an incomplete port, there's a chance your Chattr SIM still works (incoming and outgoing). Please give that a try.

Mods will be able to see the reason the port didn't complete, and they'll help you resolve it. Unfortunately they are swamped at the moment. Some people have been waiting a week (or more). I certainly hope you don't have to wait that long!

To find your porting issue, the Mods will need a few details.

If you've already included that information in a private message to a Mod, great. No need to private message again (only adds to backlog).

Hopefully PM will be able to adjust your start date to when the port completes successfully (others have mentioned this; I have no idea if they're able to do it though).

Good luck!

- Community Knowledge Base: All you need to know about our Community Moderators

Re: IGNORED by CS for 6 Days - Please Help

mdefina — Wed, 23 Nov 2016 23:13:04 GMT

I appreciate the help above, however I need a mod to fix the problem. I have an incomplete port , no incoming calls/incoming text from other network.

This delay is outrageous. It is almost a week with not even a response. We paid for a service we are not getting.

Re: IGNORED by CS for 6 Days - Please Help

oilblue99 — Thu, 24 Nov 2016 19:53:56 GMT

Yes, the delay sucks. They're utterly swamped (which is different than ignoring you...though it feels the same).

re: paying for something you're not getting, a Mod may be able to change your start date. See here.

Did you try the steps that worked for some with an incomplete port? I linked to it already, not to waste your time but because it worked for some that were otherwise waiting for Mods. Might not work, but trying just might avoid waiting longer...

There's one more option I didn't mention before: the "Get Help" - "Contact Us" path (Get Help is at the top and bottom of the page; or if on the mobile version of the forum, on the PM homepage). Mods might be handling that queue too, but othes have reported success that route, and you'll get a ticket number.

I know it's been frustrating waiting. Hang in there!

Re: IGNORED by CS for 12+ Days - Please Help

mdefina — Tue, 29 Nov 2016 23:07:15 GMT

Still waiting.

CCTS complaint submitted.

Re: IGNORED by CS for 12+ Days - Please Help

Mixam — Tue, 29 Nov 2016 23:54:37 GMT

Have you tried this yet? http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-p/106796/highlight/true#M31519

Re: IGNORED by CS for 12+ Days - Please Help

mdefina — Wed, 30 Nov 2016 01:29:52 GMT

This fix does not work. @Shazia_K responded to someone else with the same issue. Still being ignored. This is infuriating.

Re: IGNORED by CS for 12+ Days - Please Help

Rockdaddy22 — Wed, 30 Nov 2016 01:36:24 GMT

Have you tried facebook or twitter support? Also email support like mentioned above.

Re: IGNORED by CS for 12+ Days - Please Help

Shazia_K — Wed, 30 Nov 2016 01:39:11 GMT

Hello @mdefina,

I'm really sorry for the long wait and you have the right to be frustrated 😞

But rest assured that you weren't being ignored at all, the port had failed due to wrong info provided.

The port has now been requested with the account #, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone.

Thanks,

Shazia

Re: IGNORED by CS for 12+ Days - Please Help

Rockdaddy22 — Wed, 30 Nov 2016 01:47:44 GMT

🤐

Re: IGNORED by CS for 12+ Days - Please Help

ryanwoo — Wed, 30 Nov 2016 01:58:27 GMT

Hi @Shazia_K, I have no voice service for a week now because of plan change, please help!

Re: IGNORED by CS for 12+ Days - Please Help

Rockdaddy22 — Wed, 30 Nov 2016 01:59:44 GMT

Unfortunately their shift ends at 9pm 😞 Hopefully tomorrow.

Re: IGNORED by CS for 12+ Days - Please Help

Shazia_K — Wed, 30 Nov 2016 02:06:02 GMT

@Rockdaddy22,

You are right but OT 😉

@ryanwoo,

Can you please reboot your phone? everything should be working like a gem.

Thanks,

Shazia

Re: IGNORED by CS for 12+ Days - Please Help

Rockdaddy22 — Wed, 30 Nov 2016 02:07:09 GMT

Look at this, you're amazing ❤️️😉

Re: IGNORED by CS for 12+ Days - Please Help

ryanwoo — Wed, 30 Nov 2016 02:08:10 GMT

@Shazia_K, thank you so much!!! You fixed it:)

Re: IGNORED by CS for 12+ Days - Please Help

Rockdaddy22 — Wed, 30 Nov 2016 02:32:27 GMT

This is why I'm on the forms as much I can. I love seeing this, makes all the bull all day worth it. I'm so happy for you @ryanwoo 🙂

Re: IGNORED by CS for 12+ Days - Please Help

ryanwoo — Wed, 30 Nov 2016 02:35:52 GMT

Thank you @Rockdaddy22 as well. I am very happy as well, especially it's kind of like a surprise as I didn't expected it would happen right away.

Re: IGNORED by CS for 12+ Days - Please Help

coffeebunny — Wed, 30 Nov 2016 03:06:32 GMT

Hi @Shazia_K I was wondering if you might be able to assist me with the porting issue as well? I sent you 2 pm's earlier with the relevant info.

Thanks again!

Re: IGNORED by CS for 12+ Days - Please Help

Shazia_K — Wed, 30 Nov 2016 03:09:59 GMT

@coffeebunny,

Please reply back to my PM with the following:

PM Sim card #:

Number to port:

Account number with the previous provider:

Thanks,

Shazia