topic Can't receive text/calls in Get Support

Can't receive text/calls

ltalis — Wed, 05 Jan 2022 05:50:41 GMT

I'm starting to see that some new subscribers are finally getting saved from the port purgatory. Please help me
@Mary_M @dave_M @Shazia_K

I am a health care worker and I need this to be over with as soon as reasonably possible. It's been nearly a week now and still nothing...

Re: Can't receive text/calls

gene — Wed, 23 Nov 2016 05:53:11 GMT

is your phone a dual sim? if so, insert that sim as well so you could at least receive calls/text. Otherwise, use WhatsApp or other online messengers 🙂

Re: Can't receive text/calls

ltalis — Wed, 23 Nov 2016 06:00:16 GMT

Only one sim in my Nexus 6. I put the wind/freedom mobile sim back and it still works. Waiting on the mods for salvation...

Re: Can't receive text/calls

gene — Wed, 23 Nov 2016 06:10:49 GMT

that is weird... its half ported. I was only in this state for a few hours

Re: Can't receive text/calls

PhoneSeeker — Wed, 23 Nov 2016 06:20:41 GMT

Looks like this situation might apply to you:

http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-p/106796

@ltalis wrote:
I'm starting to see that some new subscribers are finally getting saved from the port purgatory.

I am a health care worker and I need this to be over with as soon as reasonably possible. It's been nearly a week now and still nothing...

Trouble Shooting Guide By @seltaeb1956 :

I was walking around with 2 phones as my Rogers Sim was still working and PM was only receiving texts. I was was in Limbo as I waited for a moderator. Until I figured it out and the Port was complete. .

The fix for me...

1. On PM website top right hand corner I clicked on MY Account

2. On the right click on Create Account

3. Put in the phone number you tried to port over from your old carrier

4. If the number indeed was ported, you'll get a message that says click to send verification.

if the number wasn't ported, you'll get the following error The phone number entered is invalid or you may have created your profile already. I cannot help you if you get this message and you cannot move on to step 5 below.

5. If your number did port, but was in limbo. Put the PM sim in your phone and within a second or 2 you'll should get a text from PM with a verification code

6. Back on PM website, fill in the code you received on your phone.

7. Click Continue and the next tab will ask to create account.

8. Use the email address you used when you created the account when you signed up to the promotion. I used that email address, but any email address will work to create profile.

9. Type in a new password.

10. It will say account has been created.

11. Now Click on MY Account, fill in the fields username name and password you just created

12. Once I logged in, I saw that my number had actually been ported. It hadn't worked previously because I guess I never had an account/profile on PM website. Once I logged in, I did see payment had gone through, my phone number had been ported and within 5 minutes, the PM sim started working receiving text, incoming and outgoing calls began. Rogers sim stopped working within 20 minutes.

All I noticed was autopay wasn't enabled. I enabled it and now I'm working on PM."

Re: Can't receive text/calls

ltalis — Wed, 23 Nov 2016 06:23:04 GMT

Tried it already ^
I get the error message and can't move onto step 5...

Re: Can't receive text/calls

PhoneSeeker — Wed, 23 Nov 2016 06:25:50 GMT

@ltalis wrote:
Tried it already ^
I get the error message and can't move onto step 5...

Did you private message a moderator directly? It will certainly help speed up the process if you haven't already.

Private messaging instructions: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/88088

Re: Can't receive text/calls

ltalis — Wed, 23 Nov 2016 06:29:48 GMT

I did private message them all. Radio silence ongoing...no one getting back to me...

Re: Can't receive text/calls

PhoneSeeker — Wed, 23 Nov 2016 06:30:52 GMT

@ltalis wrote:
I did private message them all. Radio silence ongoing...no one getting back to me...

Looks like it's going to be a waiting game

Re: Can't receive text/calls

nockiboo — Wed, 23 Nov 2016 07:19:22 GMT

Give the PM reps some time, it took me about 9 days from the time I posted something to a PM. They are working on it. Patience 🙂

Re: Can't receive text/calls

ltalis — Wed, 23 Nov 2016 14:02:45 GMT

Bumping patiently....