topic New billing cycle in Get Support

New billing cycle

Dantastic — Wed, 05 Jan 2022 05:50:35 GMT

Seeing that ports are incomplete, existing accounts with our former providers will be still active. What happens if issues don't get resolved and plans enter a new billing cycle on under our former plans???

Re: New billing cycle

Dantastic — Wed, 23 Nov 2016 04:32:17 GMT

I can't cancel my old plan or else porting my existing number would fail as we would need it to be active in order to work, and I can't use my old SIM card as it no longer has an active network.

Re: New billing cycle

Luddite — Wed, 23 Nov 2016 04:40:18 GMT

Depends:

- prepaid plans no refunds

- postpaid/monthly usually refund unused portion of the month

Re: New billing cycle

Dantastic — Wed, 23 Nov 2016 04:41:59 GMT

@Luddite wrote:
Depends:

- prepaid plans no refunds
- postpaid/monthly usually refund unused portion of the month

yes, unused portion of the month is refunded. but what good is that if the old sim card no longer works?