topic Re: Refund/Compensation? in Get Support

Refund/Compensation?

Dantastic — Wed, 05 Jan 2022 05:50:32 GMT

Will PM honour refunds of any form to frustrated customers who are leaving PM? I see on this forum that many people have been waiting for more than 2 weeks. I understand that employees are working hard to resolve everybody's issues, but customers should not have to pay for poor planning on PM's part.

Re: Refund/Compensation?

SD08 — Wed, 23 Nov 2016 03:54:55 GMT

Unfortunately, for prepaid plans, there are no refunds. Perhaps they will set your billing cycle to start from the day they fix your service. No guarantee, but doesn't hurt to ask.

Re: Refund/Compensation?

makkahn28 — Wed, 23 Nov 2016 03:55:20 GMT

Hi. PM is a Prepaid Carrier, Refunds are Ruled Out

Re: Refund/Compensation?

makkahn28 — Wed, 23 Nov 2016 03:56:25 GMT

The most PM may do, Somethings with yer account, to perhaps make it right

Re: Refund/Compensation?

Bender — Wed, 23 Nov 2016 04:01:05 GMT

Like others have said, it sounds like they'll modify the accounts in some way to compensate (if it comes down to that).

I'll gladly take an extra 4GB of data on my 90 days as compensation for the long wait

Re: Refund/Compensation?

SD08 — Wed, 23 Nov 2016 04:19:19 GMT

@Bender

Wouldn't you rather have your billing cycle reset instead? After all, having lost 14 days as you have, isn't it much harder to use up what would then be a total of 16 GB in 76 days? That's like 6.4 GB per month.

Unless you're only experiencing problems with your number, but your data works. In that case, nvm. 🙂

Re: Refund/Compensation?

Bender — Wed, 23 Nov 2016 04:23:40 GMT

@SD08 I hadn't thought of it like that! Right now data works but no text or calls incoming. I've just left my Rogers Sim in until it's all resolved.

Re: Refund/Compensation?

Dantastic — Wed, 23 Nov 2016 04:25:32 GMT

lucky for you! my old SIM is no longer active!

Re: Refund/Compensation?

Telus2Koodo2PM — Wed, 23 Nov 2016 14:07:36 GMT

I don't plan on leaving, but I hope that PM extends the renewal date to a month. For example, if you're next bill date is Feb 15, 2017 extend it to March 15, 2017. This is definitely something PM can do, and should do, and it will create goodwill.

Re: Refund/Compensation?

Bender — Mon, 28 Nov 2016 01:12:13 GMT

Anyone heard anything regarding compensation? I figure they're still backlogged...