topic Re: Response time for email in Get Support

Response time for email

ptuarze — Wed, 05 Jan 2022 05:50:20 GMT

My credit was charged twice on activation and rather than dispute the claim I would rather deal with public mobile. I have emailed twice, how long does it take for a response?

Re: Response time for email

beerdude111 — Wed, 23 Nov 2016 01:15:21 GMT

There's a backlog atm with all the problems people have been facing due to the promo. It'll take some time for them to respond back. I emailed them about missing referral rewards 4 days ago, still nothing.

Try not to send multiple emails though, while you're waiting. It'll just add to the delay.

Re: Response time for email

jheili99 — Wed, 23 Nov 2016 01:16:14 GMT

hi..

they way to contact PM is via sending one of the moderators a private message...email has a long response time ..

calculate some delay in responses as they are working on upgrades and backlog clean-up

cheers

Re: Response time for email

Mary_M — Fri, 02 Dec 2016 16:35:14 GMT

Hey @ptuarze,

Welcome to our community!

I will be looking into your case momentarily, please expect a reply from me soon 🙂

Mary

Re: Response time for email

danygrl17 — Fri, 02 Dec 2016 17:09:19 GMT

How is it that @Mary_M will respond right away for someone who has been charged twice for service but I have been waiting 12 days for ACTUAL service to be activated. Are people being helped in order or by priority. At least this person has service. I'm paying for service that I can't even use. Any moderator help would be much appreciated. Have messaged several moderators privately and on Facebook. What does it take to get help. I know about the backlog, but when I see people being helped after only one message, it infuriates me. HELP!!!!

Re: Response time for email

Rockdaddy22 — Fri, 02 Dec 2016 17:11:28 GMT

She's responding over a week later lol
They're trying to go through old threads and solve people's problems.

Re: Response time for email

danygrl17 — Fri, 02 Dec 2016 17:20:47 GMT

its still a response to a thread 2 days older than mine and in my opinion, for something that shouldn't take priority over 100's of people still waiting for actual service to be activated.

Re: Response time for email

danygrl17 — Fri, 02 Dec 2016 17:29:41 GMT

I meant to say that their thread posted two days after my first message was posted was addressed and fixed before mine. I think issues should be resolved by priority, not necessarily in order of message received.

Re: Response time for email

Rockdaddy22 — Fri, 02 Dec 2016 17:59:37 GMT

It's not perfect but they're trying very hard 😞
Do you still have service issues?