topic Re: HERE IS THE FIX EVERYONE IS WAITING FOR in Get Support

HERE IS THE FIX EVERYONE IS WAITING FOR

seltaeb1956 — Wed, 05 Jan 2022 05:50:15 GMT

SORRY ABOUT CAPS BUT I HAVE BEEN LIKE EVERYONE ELSE BEING IN LIMBO WITH PORTING AND ACTIVATION, FOLLOW THESE STEPS WHICH I FOUND FROM ANOTHER MEMBER ON HERE, AND BOOM , NUMBER PORTED, AND YOU CAN LOG INTO YOUR ACCOUNT. HERE YOU GO FOLKS............

[ Edited ]

6 hours ago - last edited 6 hours ago

I was walking around with 2 phones as my Rogers Sim was still working and PM was only receiving texts. I was was in Limbo as I waited for a moderator. Until I figured it out and the Port was complete. .

The fix for me...

1. On PM website top right hand corner I clicked on MY Account

2. On the right click on Create Account

3. Put in the phone number you tried to port over from your old carrier

4. If the number indeed was ported, you'll get a message that says click to send verification.

if the number wasn't ported, you'll get the following error The phone number entered is invalid or you may have created your profile already. I cannot help you if you get this message and you cannot move on to step 5 below.

5. If your number did port, but was in limbo. Put the PM sim in your phone and within a second or 2 you'll should get a text from PM with a verification code

6. Back on PM website, fill in the code you received on your phone.

7. Click Continue and the next tab will ask to create account.

8. Use the email address you used when you created the account when you signed up to the promotion. I used that email address, but any email address will work to create profile.

9. Type in a new password.

10. It will say account has been created.

11. Now Click on MY Account, fill in the fields username name and password you just created

12. Once I logged in, I saw that my number had actually been ported. It hadn't worked previously because I guess I never had an account/profile on PM website. Once I logged in, I did see payment had gone through, my phone number had been ported and within 5 minutes, the PM sim started working receiving text, incoming and outgoing calls began. Rogers sim stopped working within 20 minutes.

All I noticed was autopay wasn't enabled. I enabled it and now I'm working on PM.

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

clemensp — Wed, 23 Nov 2016 01:32:00 GMT

Amazing.

I can confirm that this works. Thanks @seltaeb1956.

I just finished activating my number ported from wind, and tested sending text messages and calling.

Just in case someone is wondering what state of limbo I was in:

My activation had failed on the last step, and when I tried re-starting registration, it said the SIM was invalid. However, my credit card had been charged.

Everything is working now. 🙂

After you're done setting up the account, you should setup your phone for data:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

retrophysim — Wed, 23 Nov 2016 01:18:35 GMT

@seltaeb1956 Bump. I haven't had any problems porting but I'm just here to bump your post because it has worked for @celmensp so it should work for others.

Great post!

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

jimmyche — Wed, 23 Nov 2016 01:33:19 GMT

Bump for a potential solution. This should help those in limbo due to pm's glitchy website. Probably not for those who entered the wrong port information but it's definitely worth a try. Bravoed

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

kingbread — Wed, 23 Nov 2016 01:36:46 GMT

thanks for this,

i just want to ask, did your previous acct with your provider get cancelled properly?

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

McLaren — Wed, 23 Nov 2016 01:38:20 GMT

Worked for my friend today as well!

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

SmudgeBro — Wed, 23 Nov 2016 01:41:51 GMT

So hopeful, but no - got the error message in step 4.

However, outgoing calls work, outgoing texts work, incoming texts work (on PM Network), but incoming calls still go to old Rogers SIM. Anyone else in the same boat? Feels.... strange.

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

Rockdaddy22 — Wed, 23 Nov 2016 01:46:58 GMT

Invalid sim, means it was already activated. Usually you can put it in your phone and it'll work. That's if your credit card got charged. Of course you should try and set up self serve.

People please try the sim in your phone before complaining, please.

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

Rockdaddy22 — Wed, 23 Nov 2016 01:48:22 GMT

That's an incomplete port Smudge, you need a mod. All these probably had working sims the whole time. Some just never try them.

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

SmudgeBro — Wed, 23 Nov 2016 01:51:31 GMT

I do have the PM sim in my primary phone. Put the Rogers SIM in an iPhone1 to receive calls. Yes, the iPhone1 still works - LOL.

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

SmudgeBro — Wed, 23 Nov 2016 01:52:00 GMT

Ah - got it.

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

Rockdaddy22 — Wed, 23 Nov 2016 01:56:12 GMT

You have an incomplete port. You need a mod. I wasn't referring to cases like yours when I'm talking about people trying sims. I'm talking to people who get invalid sim message and have been charged.

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

kingbread — Wed, 23 Nov 2016 01:57:35 GMT

reporting the same, DATA and texts seem to work.

i can even make outgoing calls, but cannot receive calls

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

Rockdaddy22 — Wed, 23 Nov 2016 02:00:35 GMT

Failed port contact a mod

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

reh — Wed, 23 Nov 2016 02:57:57 GMT

Please help mods!!
I just found out that incoming texts are actually not being received (so my library books are late!)...i am not sure about outgoing.

I can make.outgoing calls and my pm/rogers #shows up on the recipients call display. Incoming not working on pm but does still work on rogers.

@Mary_M please help!!

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

allenly — Wed, 23 Nov 2016 03:13:33 GMT

Hi @seltaeb1956,

My account was also in limbo. I followed your step and was able to get the SMS with PIN and created the account. I can log in now and see my plan. How can i check if my phone number was ported from the portal?

I cannot make/receive calls or data.

Thanks

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

Rockdaddy22 — Wed, 23 Nov 2016 03:23:20 GMT

@reh keep using the Rogers sim until it's solved. You'll need to contact a mod. You have a failed part.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

Nanalogue — Wed, 23 Nov 2016 03:24:01 GMT

wish this worked for me 😞 can't get past step 5 so patiently waiting grrr

good to see some of you finally getting to enjoy PM service though!

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

cszhb — Wed, 23 Nov 2016 03:24:34 GMT

It works for me. Thank you very nuch.

Re: HERE IS THE FIX EVERYONE IS WAITING FOR

reh — Wed, 23 Nov 2016 03:25:15 GMT

@SmudgeBro
I am in the exact same boat as you...I know it has been "48hours" yet, and I know with the fall promo things are backlogged however I just want this to get fixed asap. I am traveling soon and dont want to be stuck paying rogers while I'm away. Plus I want to have to have to ensure they don't charge me another 30days for cancelling @Mary_M please help