topic Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!! in Get Support

Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

yi8 — Wed, 05 Jan 2022 05:49:32 GMT

Last week, someone called me said she got my phone number from public mobile, and she said she will ask for shut down this number since it is not working. But this is my active phone number for a long time in public mobile, and my payment just renew in Oct 6 for 90 days. Right now, all my phone features are down. No phone call in & out, No test message and No data.

But the worse thing is: Public Mobile DO NOT take action to fix this obvious glitch. I sent report to techincal service, did not get any response. I post couple message as well as PM to Mod in the community, no response as well.

How can I do ? I want to leave Public Mobile, but I even could not get my phone number back !!! Wait for more than one week already, so desperate.

Phone number is locked, can not call out & in, Data is down as well for 5 days, no one can help ???

yi8 — Tue, 04 Jan 2022 23:27:30 GMT

From last friday night, my phone number is locked, I can not call in &out and data is down as well. My plan is 90 days plan and just renewed on Oct 6. At the beginning, someone called my phone and told me that Public Mobile asigned my phone number to her, and she said she will suspend this number. Then all my phone function are gone. I sent priviate message to MOD on Sunday, and send report to Tech, no one reply to me for 4 days. But Public mobile promise replay in 48 hours, how can I do now ?

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

daredogg — Tue, 22 Nov 2016 19:02:07 GMT

@yi8 I think this issue also happened to one of our veteran community members @kav2001c. Maybe they can fill you in on some details of their experience. I don't blame you for wanting to leave PM, but really hoping they can help you soon. Wish I had a better answer for you.

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

rubantharma — Tue, 22 Nov 2016 19:27:41 GMT

Good luck getting support from PM. Why you think they are cheap? No customer service. You have to wait days to fix your problem. It's a joke! Go to a another provider. Public mobileis for people who don't use the phone..lol

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

kav2001c — Tue, 22 Nov 2016 19:41:46 GMT

It actually sounds exactly what happend to me

Somehow my number got assigned to someone else's account

Afterwards my SIM appears dead, my phone number is in limbo, and I have no service

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

kav2001c — Tue, 22 Nov 2016 19:46:29 GMT

Hey also

Even stranger but after reviewing @yi8 post history it seems they had also the old issues I had as well

In the past (like months ago) I messaged Mods multiple times about phantom lockouts of my online self serve account

And then number gets copied also???

Either yi8 had my number (lol) or Public system has been doing this a few times

Kinda scary actually

Check this thread out @Rockdaddy22 @SP3CTRYS @srlawren & @imm1304

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

yi8 — Tue, 22 Nov 2016 20:11:39 GMT

I lost my number since Nov 12.

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

kav2001c — Tue, 22 Nov 2016 20:13:37 GMT

@yi8 its ok I was only joking (that we both had same number)

My service has been down since Nov 17

Now the Mods seem to have cancelled the new activation at least

But I find it troubling at least 4 veteran members of Public Mobile all claim their existing phone numbers were given to people doing new activations

This is a serious problem

It was bad when I thought I was only 1

Now it appears this glitch is alot bigger

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

kav2001c — Tue, 22 Nov 2016 20:14:45 GMT

@yi8 if you dial your own number what happens?

Before I could actually dial the other person (with same phone number!)

Now it gives an error message:

"2T2 your call can not be completed"

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

admlw — Tue, 22 Nov 2016 20:24:57 GMT

I had this exact same problem. I will share the details in the hopes that someone can benefit from it.

Background info: Ported over from Koodo to PM 5 months ago, and have had zero problems (happy customer).

About two weeks ago, my data stopped working. A few days later, I could not make a phone call. I then received a text message from Koodo saying that I had run out of booster minutes.

After a week of trying to contact PM (as well as contacting Koodo), they discovered that somehow, someone on the Koodo network was able to register my phone number, which was the cause of the problem.

They said that Koodo and PM share the same database (or something like that), so that is probably how it happened.

PM was able to solve my problem after about a week (I was lucky enough to get a response within 4 days, which is much faster than what others are experiencing), but now it seems all my account information has been erased. PM has not responded to my new issues, which has now been about 3 days.

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

yi8 — Tue, 22 Nov 2016 20:28:16 GMT

If call in, you will here busy tone. If call out to self number, it will quit right away due to the busy tone as well ?

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

kav2001c — Tue, 22 Nov 2016 20:29:56 GMT

@yi8 any response from mod yet?

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

yi8 — Tue, 22 Nov 2016 20:30:23 GMT

me too, I Ported over from Koodo to PM as well.

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

kav2001c — Tue, 22 Nov 2016 20:31:55 GMT

@yi8 it has nothing to do with database sharing with Koodo

The 2 numbers in my issue, 1 is an actual Public number (no port) and other 1 is a Bell port

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

kav2001c — Tue, 22 Nov 2016 22:54:41 GMT

@yi8 just as an FYI my issue appears nearly resolved number is back and working

Has any mod contacted you yet?

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

Mary_M — Sat, 26 Nov 2016 15:15:50 GMT

Hey @yi8,

Please check your private messages, I have answered 🙂

Mary

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

yi8 — Tue, 06 Dec 2016 04:30:30 GMT

Mary did issue a ticket to technical department, but my phone is still "No Service". For almost one month, I only can access the WiFi but I still need to pay Public Mobile month fee. How sad it is!

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

Saray_O — Wed, 14 Dec 2016 21:44:40 GMT

Hey @yi8,

I just sent you a private message! 🙂