topic Re: Frustration (Fido Porting) in Get Support

Frustration (Fido Porting)

amandabbcc — Wed, 05 Jan 2022 05:49:21 GMT

I am currently "STILL" a fido user.

Recieved a PM card and activated with a new number. Then I tried many times that have my Fido number to be transfered over, but failed so many times.

New PM card and number is perfectly working, but is there anyone can actually help me to transfer the number?

I feel hopeless, and honestly very disapointed that there is no one I can reach for help.

Anyone??

Re: Frustration (Fido Porting)

renof — Tue, 22 Nov 2016 17:24:30 GMT

If I'm not mistaken, it could be the credentials you are inputting into the fields are incorrect. You might need to contact Fido. Eliminate some of the non essential answers. Just put Number, IMEI, Account Number and maybe alternate number. And the exact Authorized user name of the account. If one of them is incorrect, it will not transfer. It will state fail. Remove Alternate Number. It will be trial and error. It happened to me as well. I put info in the additional section and that was causing the porting error. I also removed the Pin and the port compeleted.

Re: Frustration (Fido Porting)

Rockdaddy22 — Tue, 22 Nov 2016 17:25:35 GMT

Just the account number is good enough

Re: Frustration (Fido Porting)

amandabbcc — Tue, 22 Nov 2016 17:29:40 GMT

Thanks for your answers (both of you above)

I am trying again here.

Re: Frustration (Fido Porting)

amandabbcc — Tue, 22 Nov 2016 18:09:17 GMT

Re: Frustration (Fido Porting)

renof — Tue, 22 Nov 2016 17:41:52 GMT

It looks fine. Try again.

You might need to remove the dashes in the account.

Lets see what happens.

Re: Frustration (Fido Porting)

amandabbcc — Tue, 22 Nov 2016 18:08:54 GMT

And, I also abtained my IMEI number by using *#06#

but still failed. Tried both of my names "Bi Ci Xu" and "Bici Xu" both failed.

Re: Frustration (Fido Porting)

renof — Tue, 22 Nov 2016 17:47:12 GMT

Remove the Old Account#. Then try again.

Try again, add the account number from fido remove the dashes.

Try only IMEI, Alternate number and your account name as you see on your fido bill

You have to play around with the fields. If you call Fido, you can confirm with them if you have an alternate number and if the one you displayed is correct or not.

Re: Frustration (Fido Porting)

Rockdaddy22 — Tue, 22 Nov 2016 17:48:41 GMT

The old provider won't have an alternate number. It's just any Canadian number really. Has nothing to do with the old provider

Re: Frustration (Fido Porting)

Rockdaddy22 — Tue, 22 Nov 2016 17:49:32 GMT

Check the authorized user box BEFORE clicking anything

Re: Frustration (Fido Porting)

amandabbcc — Tue, 22 Nov 2016 17:51:57 GMT

Oh, that might be it!

The alternate number has to be the same that I use for my fido account as well?!! Let me find out.

Re: Frustration (Fido Porting)

amandabbcc — Tue, 22 Nov 2016 18:08:07 GMT

Thanks guys! Finally !! With all you guys' help. Transfer Completed.

Re: Frustration (Fido Porting)

AnN — Tue, 22 Nov 2016 18:02:49 GMT

I think account # is the best one the use out of three (multiple users and PM themselves have said so). So try account # by itself if you can.

Re: Frustration (Fido Porting)

amandabbcc — Tue, 22 Nov 2016 18:04:13 GMT

Spectial thanks for RockDaddy22!!!

I didn't check the box saying I am authorized user. I directly click the "CHECK AVAILABILITY".

So this is why I kept getting failure messages.

Thanks a lot guys.

Re: Frustration (Fido Porting)

AnN — Tue, 22 Nov 2016 18:04:53 GMT

also avoid putting that info on a public forum. Your imei and phone # especially. I would delete that post if i was you, just for privacy.

Re: Frustration (Fido Porting)

amandabbcc — Tue, 22 Nov 2016 18:07:18 GMT

Thank you Ann for your kind advice.

Re: Frustration (Fido Porting)

Rockdaddy22 — Tue, 22 Nov 2016 18:12:07 GMT

It's all about checking that box BEFORE clicking anything else.

Re: Frustration (Fido Porting)

computergeek541 — Wed, 23 Nov 2016 02:35:07 GMT

@amandabbcc wrote:

The alternate number has to be the same that I use for my fido account as well?!! Let me find out.

No, as stated in one of the posts before your previous one, the alternate number has nothing to do with your previous account. The number can be anything. It is just a number at which Public Mobile can reach you if there is a problem with the phone number request. I'm not sure why they ask for it because they don't actually call people when a porting request fails. But the actual number that you type in for your alternate number shouldn't make any difference. It is nothing more than contact information.

Now, that Public is processing your number porting request, best of luck.