topic Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS???????? in Get Support

DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

hus1976 — Wed, 05 Jan 2022 05:49:14 GMT

I am not getting any response from the moderators. There are like four of them right now and no one has read a single PM message since I activated by public mobile four days ago

Where are you guys? @Jeremy_M, @Shazia_K, @Mary_M, @Saray_O, @Caroline_D

i know a lot of people are waiting for like two weeks just to get their number ported so I am at 4 days right now so how long will it take mine to get done, a month? Two months??

this is ridiculous. I have never had such a bad customer service experience. Moderators atleast need to make a posting telling everyone that there is a back log and delay but they are all silent. They have time to respond to some postings but they cannot deal with their PM messages. I don't understand why pick and choose to do what you want instead of helping customer who want your service. If you keep ignoring them, then they will just leave and go to another phone company.

public mobile has become an online community but that is not helping the customers. They should go back to the call Center. Atleast you can call and even if you wait like a hour on the phone, it will get sorted that day not four days or weeks to get the service.

To have to wait more than three days to get your account sorted out, is bad customer service and you will lose a lot of customers if this continues. I am trying to be patient but how long? Right now I am paying for my chatr and public mobile. My chatr payment is due in December which is coming soon so you want me to keep paying for both services and lose my money. I am sorry but I won't let it come to that. I will cancel with public mobile because I rather have better customer service and less attractive plan than bad customer service and an attractive plan.

i have written all this but will any of the moderators do something about it? Of course not , I will have to keep waiting just like others who are waiting even longer than I am. This is ridiculous and frustrating.

Hussain

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

hus1976 — Tue, 22 Nov 2016 16:34:52 GMT

Oh yeah, u a

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

Rockdaddy22 — Tue, 22 Nov 2016 16:37:15 GMT

We know it's bad customer service. We get it. It reall really terrible. Before the promo, you could get an answer in minutes to hours. Now it's hours to weeks. Things should get back to normal in the next couple weeks.

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

WilsonThai — Tue, 22 Nov 2016 16:43:11 GMT

They did make a post about their back log and delay. It's on the main page of the community and top thread section.

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

TJman — Tue, 22 Nov 2016 16:48:16 GMT

You can also do the port yourself without the moderator (even with Koodo). I was with Koodo and ported over in minutes.

Go into My Account -> Plans and Add-ons -> Change phone number -> Transfer a wireless or wireline number from Public Mobile or another provider. The process is a lot faster if you can provide all the information (i.e. IMEI, PIN, account #).

Hope this helps!

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

Rockdaddy22 — Tue, 22 Nov 2016 16:48:52 GMT

I believe he's tried that.

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

renof — Tue, 22 Nov 2016 16:52:04 GMT

Check to see if this works for you

http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-profile-account/m-p/106237

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

hus1976 — Tue, 22 Nov 2016 17:12:39 GMT

Public mobile should have been ready if they are offering such an attractive promo. It's not like they just started out. Its common sense that they will get a load of customers so they should have anticipated this. They have been in the business for a while and no customer should have to wait 3 days or more to get a response. This is bad PR. I am sure there will be more attractive promos in the future as well so will customers expect the same kind of service again? Same waiting...waiting with no response.

BTW, I have tried Facebook and Twitter as well and I feel like I am speaking to a wall.

Anyways, I will try the suggestions to port myself. Good luck to me.

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

Rockdaddy22 — Tue, 22 Nov 2016 17:14:58 GMT

Of course you should try the port yourself. It is a self serve carrier after all. I've done a few Koodo ports myself. Use only account number not pin or imei.

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

hus1976 — Tue, 22 Nov 2016 19:18:30 GMT

I don't have the account number for chatr. I logged into my account at chatr and there is no mention of account number. Only chatr number which I want to port it to public mobile. Is my chatr number my account number? Does anyone know.?

I know the pin and imei. So I cannot use it. It has to be the account number. That sucks.

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

computergeek541 — Tue, 22 Nov 2016 22:59:45 GMT

@hus1976 wrote:
I don't have the account number for chatr. I logged into my account at chatr and there is no mention of account number. Only chatr number which I want to port it to public mobile. Is my chatr number my account number? Does anyone know.?

I know the pin and imei. So I cannot use it. It has to be the account number. That sucks.

You don't have to use account number. It just happens to lead to a higher rate of success for number porting.

Your Chatr account number is most definitely not the same as your phone number. Call into Chatr customer service and ask for it.

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

Bender — Tue, 22 Nov 2016 23:34:56 GMT

Oh friend...friend friend friend...14 days here still waiting on a resolution for my porting issue. Not trying to put down 4 days (that's pretty terrible...shouldn't ever take 4 days to resolve anything).

May a resolution come to you swiftly!

Oh BTW mods @Jeremy_M @Shazia_K @Mary_M@Caroline_D 14 days port still not complete! HELP 🙂

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

Shazia_K — Wed, 23 Nov 2016 00:31:20 GMT

Hey @hus1976, @Bender,

I'm really sorry to hear about this,

@Bender,

Can you please send me your Public Mobile phone number along with the account # with your previous provider?

@hus1976,

Please call chat-r to get the account number it won't work with the PIN and it will cause more issues on your account.

Thanks,

Shazia

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

Swirlled — Wed, 23 Nov 2016 00:38:38 GMT

Call chatr wireless (their number is 1 800-485-9745) I just called them and the rep told me my account number! 🙂 Going to PM it to the moderator now, I still cannot make or receive calls or texts on my Public Mobile sim but my data works. My Chatr sim still works though so I use that in the meantime.

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

hus1976 — Wed, 23 Nov 2016 03:33:47 GMT

Thank you @Shazia_K for responding my post. I really appreciate it. I have sent my chatr account number and phone number to you. Please let me know when my phone number is active with public mobile. Thanks

Hussain

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

Swirlled — Wed, 23 Nov 2016 03:50:12 GMT

@Shazia_K I sent you a PM about my porting issue as well, I am also from chatr wireless! Provided you my account number and also PIN and phone number! Thank you!

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

Rockdaddy22 — Wed, 23 Nov 2016 12:47:50 GMT

It doesn't have to be. Just phone chatr they'll give it to you. If you're %100 sure you know the correct pin and or imei you can use that.

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

Cvuong — Wed, 23 Nov 2016 13:54:58 GMT

@Shazia_K I sent you a pm with all my information I need help completing the port. Please help!

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

kav2001c — Wed, 23 Nov 2016 14:04:01 GMT

@Rockdaddy22 wrote:
It doesn't have to be. Just phone chatr they'll give it to you. If you're %100 sure you know the correct pin and or imei you can use that.

@Rockdaddy22 on chatr IMEI never works and pin very rarely does

Most of Rogers discount brands (chatr, 7-11, those 3rd party resells) require you to call in to get account number

Re: DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

Rockdaddy22 — Wed, 23 Nov 2016 14:05:38 GMT

7-11 I think the account number is your phone number, but not positive.