topic Re: PAYED FOR PROMOTIOM DEAL AND LOCKED OUT OF MY ACCOUNT in Get Support

PAYED FOR PROMOTIOM DEAL AND LOCKED OUT OF MY ACCOUNT

jesseprasad — Wed, 05 Jan 2022 05:48:19 GMT

I attempted the activation and conversion process from wind to public mobile regarding the promotion deal that ended November 20th. I followed the steps for activating my sim card correctly but ended up charging my credit card as well. Once I thought everything syncronized I carried on with my day but didn't recieve any calls or texts throughout my day. I know there are hundreds of others experiencing the same problem but I've also been LOCKED out of my account which makes my situation 10 times worse. If there's anyone who can help me out please shoot me a direct message, thank you.

- Jesse

Re: PAYED FOR PROMOTIOM DEAL AND LOCKED OUT OF MY ACCOUNT

zoomzoom87 — Tue, 22 Nov 2016 04:21:00 GMT

luckily I have service, but I've been getting locked out of my account. This is the second time now. I've had it reset once already, after a week same issue. Need to contact the mods and see if they can help you out.

Re: PAYED FOR PROMOTIOM DEAL AND LOCKED OUT OF MY ACCOUNT

jesseprasad — Tue, 22 Nov 2016 04:37:11 GMT

Thanks for the response. I'll contact multiple MODS.

Re: PAYED FOR PROMOTIOM DEAL AND LOCKED OUT OF MY ACCOUNT

ShawnC13 — Tue, 22 Nov 2016 04:41:33 GMT

I wouldn't tag multiple mods it will jsut create a bigger backlog

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Note* They are not getting back to people in the above time. Pretty sure everyone knows that but wanted to point it out again

Re: PAYED FOR PROMOTIOM DEAL AND LOCKED OUT OF MY ACCOUNT

Watoko — Tue, 22 Nov 2016 05:06:52 GMT

Estimated response time is 5-7 days.

Re: PAYED FOR PROMOTIOM DEAL AND LOCKED OUT OF MY ACCOUNT

ceej — Tue, 22 Nov 2016 05:27:51 GMT

How are you being 'locked' out of your account?

Currently, I am recieving no Inbound calls and I still have full functionality from the number I tried to Port from. In addition to this, I couldn't access 'My Account' (however, I am able to access it now, by following the steps I've outlined below)

The below steps allowed me to access 'My Account'.

It seemed that my activation did not go through completely. However...

Starting at the homepage
Clicking 'Create a new account'
Entering my Ported/Temporary PM number
Recieving the Verification code via Text (On PM SIM)
Entering Verification code, when prompted
Clicking Next

Allowed me to go through and 'create' and finally access 'My Account'.