topic Re: Having second thoughts about Public Mobile! in Get Support

Having second thoughts about Public Mobile!

valentina — Wed, 05 Jan 2022 05:48:01 GMT

Posted here in community, emailed customer support group - no answer! It has been two days. I have an issue with porting and seems like I will be paying for both Public Mobile and Rogers this month.
How can I get a customer support group's attention?Will I be dealing with this every time I have an issue?

Re: Having second thoughts about Public Mobile!

cheeseburger — Tue, 22 Nov 2016 02:21:47 GMT

Here is everything you need to know about getting a hold of a moderator:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

They are currently backlogged due to problems associated with the recent promotion. This should not be the case once the backlog is cleared.

PM has comitted to honoring the promotion for anyone who experienced issues activating or porting:

It is clear to us we will not be able to help everyone between now and the closure of this promotion on Sunday. We will not be extending this promotion but we will honour the promotion for anyone who had activation or porting failures during the promotion period (October 25-November 20).

http://productioncommunity.publicmobile.ca/t5/Announcements/Doing-wireless-different-has-its-ups-and-downs/td-p/95883

http://productioncommunity.publicmobile.ca/t5/Announcements/Moving-forward-together/td-p/105074

Re: Having second thoughts about Public Mobile!

valentina — Wed, 23 Nov 2016 01:36:58 GMT

Thank you!

I have finally switched to Public Mobile, however still having issue logging in to my Account. For some reason I got a text message saying that text messaging is not included in my plan, but I would like to log in to self service to veriy my current plan.

Will wait for a response from PM team...

Re: Having second thoughts about Public Mobile!

ryanwoo — Wed, 23 Nov 2016 03:17:43 GMT

Maybe you should give this a try:

http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/td-p/106796

Re: Having second thoughts about Public Mobile!

zoomzoom87 — Wed, 23 Nov 2016 03:38:53 GMT

I too have had issues logging into my self serve account. Got it reset, change password worked for a week, and now same problem, can't log on. Fortunately I still have service and don't have to pay my bill until late Jan. Hoping these the mods can squish all the activation bugs and start fixing some problems. Aside from that, loving the service.