topic Re: Data on iPhones in Get Support

Data on iPhones

MyzMc — Wed, 05 Jan 2022 05:47:48 GMT

I've now added 3 different iphones to PM and each of them required something different to get data working. I summarize here to hopefully help others in similar situations.

iPhone 4, iOS 7.1.2, Telus Locked

APN settings not viewable in Cellular Data Network (I think you wouldn't be able to see APN settings even if the phone is unlocked with iOS 7.1.2)
Used unlockit.co.nz method to install a profile which contains APN settings that take priority over phone's default settings
MMS does not work
Method described here: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data-on-my-iPhone-4/m-p/10174#M1520

iPhone 4s, iOS 9.3.5 (might have been iOS 8.X initially), Unlocked
- APN settings viewable in Cellular Data Network
- APN settings did not update automatically when using PM sim card (old settings still populated)
- Updated using method described here: http://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610#M41
iPhone 6s, iOS 10.1.1, Telus Locked
- APN settings not viewable in Cellular Data Network
- APN settings automatically updated (not viewable) when using PM sim card. Did not have to do anything to get data working.

Re: Data on iPhones

AlfredF — Tue, 22 Nov 2016 01:39:00 GMT

To add to your datapoints:

I have an unlocked iPhone 7. The only visible APN setting is for Personal Hotspot, but I did not have to change anything to get data working.

Re: Data on iPhones

oilblue99 — Tue, 22 Nov 2016 02:06:39 GMT

Keeping the data ball rolling:

Same results as @AlfredF switching to a PM SIM in the last few weeks for both unlocked 6 Plus and SE (no changes were required; APN setting for hotspot is visible).

Re: Data on iPhones

Luddite — Tue, 22 Nov 2016 03:17:22 GMT

@MyzMc Slight modification: access unlockit.co.nz from Safari with phone connected on wifi.

Also I understand the issue is iOS 7 not specifically iPhone 4. So a 4s running iOS 7 has the same difficulty.

Re: Data on iPhones

jdodd1079 — Tue, 22 Nov 2016 05:44:20 GMT

My husband's was showing Koodo in the APN settings with his IPhone5, My iPhone 6 worked out fine!

Re: Data on iPhones

caleblee123 — Tue, 22 Nov 2016 05:47:29 GMT

Does anyone have the issue with no incoming or outgoing calls and Data not working? I registered two days ago and its still not fixed 😕 Im using an iphone6 and i was with WIND before switching over

Re: Data on iPhones

Eug — Tue, 22 Nov 2016 09:57:15 GMT

OP, for the iPhone 4S that didn't initially work (phone number 2), did you try resetting the network settings and then rebooting?

This will delete the APN profile and it should repopulate normally automatically with the Public Mobile SIM.

Re: Data on iPhones

MyzMc — Tue, 22 Nov 2016 12:02:33 GMT

@Eug No I didn't try resetting the network settings on the phone. As for the reboot, since I turned off the phone to switch the sim card, I assume that is considered a reboot. Thanks for the comment.

@Luddite You are probably right. The unlockit.co.nz method would probably be required for iOS 7 regardless of phone. I was kind of making assumption that everyone is using the latest supported iOS for their phone.

@jdodd1079 I had similar issue with phone 2 which is why I needed to fill them in myself.

@caleblee123 Sounds like you have a different problem (incomplete port?). Everything I mention about data was after the fact that incoming/outgoing/text already working.