topic Ported from rogers in Get Support

Ported from rogers

JennienG — Wed, 05 Jan 2022 05:47:10 GMT

I've had contacted a mod and now patiently waiting for a fix.

My phone can receive text from PM number only, other carrier cannot text or call me.

My data is working and my outgoing text and call works. But no incoming at all.

Please help. I need this to work for my business.

Re: Ported from rogers

CaNuCk07 — Mon, 21 Nov 2016 21:26:15 GMT

@JennienG How long has this been ongoing for?

Re: Ported from rogers

JennienG — Mon, 21 Nov 2016 21:28:04 GMT

@CaNuCk07 Since I ported over on Nov 18. I only noticed it when I met up with my friend and they asked if I received their texts or calls.

Re: Ported from rogers

CaNuCk07 — Mon, 21 Nov 2016 21:32:42 GMT

@JennienG Luckily you haven't been too long, but if youve been in the forums im sure you're aware of hte huge backlog, unfortunately it might take some time for them to g et to you.

Make sure when you private messaged them you included the info needed from the post below.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: Ported from rogers

JennienG — Mon, 21 Nov 2016 21:33:57 GMT

@CaNuCk07

I didn't read that before I sent my PM to them, I guess I will resend them all my information this time.

Thanks

Re: Ported from rogers

CaNuCk07 — Mon, 21 Nov 2016 21:40:10 GMT

@JennienG Sounds good and good luck.

Other options people ahve tried are facebook messages and twitter possibly.

Re: Ported from rogers

Amanda_C — Tue, 06 Dec 2016 21:36:36 GMT

Hello JennienG,

Please see your private message, I have sent you a message.

Thank you