topic Re: URGENT PLEASE READ in Get Support

URGENT PLEASE READ

sjhadall — Wed, 05 Jan 2022 05:46:30 GMT

Hey guys, normally I would not bug about something like this but I need to. I ported over my buisness line and I have not been able to receive calls in almost 6 days. Im losing major buisness right now. I messaged a moderator twice withing these 6 days and I have not heard anything back. Could one of the moderators online now please help me out as I cannot afford to lose any more money due to this.

@Mary_M @Shazia_K @Saray_O

Re: URGENT PLEASE READ

mimmo — Mon, 21 Nov 2016 18:29:40 GMT

have you tried your old sim card? can you call out with your current sim? what number does it show?

Re: URGENT PLEASE READ

sjhadall — Mon, 21 Nov 2016 18:31:18 GMT

No my old SIM is completely dead. I can call out with my Public mobile SIM but I cannot receive calls becasue the port did not complete yet. I have not received the transfer request complete text message. Normally to most people this is not a problem not being able to receive calls for a week but because this is a buisness line it is very crucial.

Re: URGENT PLEASE READ

Antiloop — Mon, 21 Nov 2016 18:33:19 GMT

Lot's of people are currently having this exact problem... Including my dad and sister.

I have not recieved any updates either... I created a thread, and even messaged multiple MODS.

No idea, wha tis happening...

Re: URGENT PLEASE READ

TheBlue — Mon, 21 Nov 2016 18:35:46 GMT

Same problem here since yesterday, good news is that I am able to use my old SIM card.

I guess this is one of those times where having a number to call - or someone to respond is worth a few bucks...

Hope this gets sorted out soon.

Re: URGENT PLEASE READ

max89 — Mon, 21 Nov 2016 18:35:55 GMT

I feel you, man. Hope it gets resolved soon.

Re: URGENT PLEASE READ

sjhadall — Mon, 21 Nov 2016 18:36:01 GMT

Yeah my daughter has the same issue but for her I havent even messaged any moderators yet because I figured it wasnt as important. In time I was assuming hers would get fixed. For mine I just need a moderator to look into it asap otherwise I will have to switch to a different company. I really want to stay with this company because I love the plan but I just need that to work as soon as possible at any cost.

Re: URGENT PLEASE READ

ShawnC13 — Mon, 21 Nov 2016 18:38:00 GMT

Sorry to hear you are having issues and it is a HUGE thing if this si your business line. Hoefully a mod can get to you quickly.

Re: URGENT PLEASE READ

kav2001c — Mon, 21 Nov 2016 20:06:23 GMT

Same issue SIM is not provisioned so no calls data or txt

Saray said expected 48 hours to fix but...

Re: URGENT PLEASE READ

Amanda_C — Tue, 06 Dec 2016 21:00:56 GMT

Hello,

I sent you a private message.

Thank you