topic Re: Contacting Moderators vs Using the Community in Get Support

Contacting Moderators vs Using the Community

Dmoney120 — Wed, 05 Jan 2022 05:46:25 GMT

Istrongly recommend prior to send messages about having issues type out what you are having an issue with in the community search section. A large percentage of issues people having issues are due to their own problems (input errors etc) and not reading enough from previous messages in the community. I was one of those people. I urge you rather than immediately sending your issue to a moderator or creating a new message search the community database of previously asked questions and your answer might just be right there.

Re: Contacting Moderators vs Using the Community

ShawnC13 — Mon, 21 Nov 2016 17:58:18 GMT

Great post, I have wondered how many issues are system related vs user input error

Re: Contacting Moderators vs Using the Community

Gastone — Mon, 21 Nov 2016 18:08:02 GMT

Yes, let the mods solve our porting issues.

Re: Contacting Moderators vs Using the Community

kav2001c — Mon, 21 Nov 2016 18:17:11 GMT

@Dmoney120 wrote:
A large percentage of issues people having issues are due to their own problems (input errors etc) and not reading enough from previous messages in the community. I was one of those people. I urge you rather than immediately sending your issue to a moderator or creating a new message search the community database of previously asked questions and your answer might just be right there.

@Dmoney120 seriously?

If most of the issues were user issues there would be no backlog

Port management can correct a port in 5 minutes & complete in 30

The posts here are mostly from network issues as people have been without service for days