topic Re: Confusing Transaction History in Get Support

Confusing Transaction History

texwood — Wed, 05 Jan 2022 05:46:23 GMT

I've just ported my number last night (over from Telus) so I'm still getting my feet wet. However I notice that the transaction history is very confusing.

The balance column does not seem to make a lot of sense. For example: for line 2, how can a charge of $15 result in $0 balance?

My suggestion is to rearrange in the order that matches service/credit/payment as advertised and described. For example:

90-day pass - debit: $25 (balance: $25)
unlimited prov. talk - debit: $51 (balance: $76)
unlimited global text - debit: $45 (balance: $121)
12GB data - debit $125 (balance: $246)
Fall 2016 Promo - credit $126 (balance: $120)
Credit payment - credit $120 (balance: $0)

That would make much more sense. (Addtional credits will go between #5 and #6; I added a LD bucket thus there is an extra $15 in my payment shown in the screen cap.)

Re: Confusing Transaction History

imm1304 — Mon, 21 Nov 2016 17:56:25 GMT

Hi @texwood, I agree that the transaction history is fairly confusing as it is.

Read the statement from the bottom up and it will make more sense.

In your example, line 3 ended with a balance of $15. Then the $15 was debited for the long distance talk add-on.. bringing the balance to 0.

Re: Confusing Transaction History

Lumute — Mon, 21 Nov 2016 18:01:23 GMT

Bottom up does make a lot more sense, if only they would use the negative sign to show negative balances...

Re: Confusing Transaction History

texwood — Thu, 24 Nov 2016 18:06:55 GMT

Perhaps the website designers can make "bottom up" order the default view to reduct the confusion a bit (not totally but at least a bit better?)

Re: Confusing Transaction History

More_Chaos — Fri, 26 Jan 2018 05:35:23 GMT

@Lumute wrote:
Bottom up does make a lot more sense, if only they would use the negative sign to show negative balances...

Yes! this is what I was looking to suggest before the Public Lab gets removed! Or brackets around negative balances to show credit vs debit. I wished everything wasn't shown as a positive in the balance column...

Re: Confusing Transaction History

srlawren — Fri, 26 Jan 2018 17:09:34 GMT

@texwood please see here, I break it all down:

https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Mobile-Website-Changes/m-p/183238/highlight/true#M11987