topic Re: PC Mobile Survey in Get Support

PC Mobile Survey

petemcdonnell — Wed, 05 Jan 2022 05:46:20 GMT

When I activated an account with Public Mobile I created a new email address for registration. I just noticed that I received a survey from PC Mobile to that newly created email address that is specific to Public Mobile.

Is there a privacy information leak?

Anyone else receive this PC Mobile survey or other unusual email to the email address used with PM?

Re: PC Mobile Survey

hummuschips — Mon, 21 Nov 2016 17:47:54 GMT

Are you sure the survey wasn't from Public Mobile?

Re: PC Mobile Survey

petemcdonnell — Mon, 21 Nov 2016 17:49:18 GMT

It has the PC Mobile logo at the top and the subject is "Tell us why you left for your chance to win!"

I've never had any business dealings with PC Mobile before.

Re: PC Mobile Survey

petemcdonnell — Mon, 21 Nov 2016 17:52:41 GMT

This same email address had received a survey from Public Mobile (via cicic.net). I noted that this PC Mobile "survey" uses a similar link. Perhaps cicic.net is where the leak is, if there is one...

Is that a legitimate survey company? Didn't see much about them online...

Re: PC Mobile Survey

swz5005 — Mon, 21 Nov 2016 17:53:45 GMT

When in doubt, I would recommend you just ignore/delete that email.

Re: PC Mobile Survey

jheili99 — Mon, 21 Nov 2016 17:53:48 GMT

hi..

for what i know: Telus owns PM,Koodo as well as PC mobile sharing the same data base......

might be wrong, but i think that's what i read somewhere...

cheers

Re: PC Mobile Survey

hummuschips — Mon, 21 Nov 2016 17:54:29 GMT

Possibly they both use the same survey company and cicic.net messed up the database and thought you were a pc mobile customer that switched to public.

Re: PC Mobile Survey

petemcdonnell — Mon, 21 Nov 2016 17:55:54 GMT

@hummuschips wrote:
Possibly they both use the same survey company and cicic.net messed up the database and thought you were a pc mobile customer that switched to public.

If that's the case, that's a really crappy survey company and I hope Public Mobile stops using them immediately.

Re: PC Mobile Survey

MoreYummy — Mon, 21 Nov 2016 17:57:12 GMT

Did you port the number from PC mobile? If so, its normal.

Also these mobiles companies are under the same parent company.

Re: PC Mobile Survey

petemcdonnell — Mon, 21 Nov 2016 18:03:49 GMT

@MoreYummy wrote:
Did you port the number from PC mobile? If so, its normal.
Also these mobiles companies are under the same parent company.

I've never had any dealings with PC Mobile in my life. Email address is unique and didn't exist before signing up with Public Mobile.

Re: PC Mobile Survey

glblanc — Mon, 21 Nov 2016 18:12:38 GMT

Very strange because I got the same email titled "PC Mobile survey" asking for feedback on why I left.

I didn't have anything to do with PC Mobile service.

I transferred my number from RBC Talk & Save (http://wireless.talkandsave.ca/index.htm) - so it wasn't like I had a Telus or Koodo number.

Someone needs to dig deeper into this...

Re: PC Mobile Survey

Meeko — Mon, 21 Nov 2016 18:13:48 GMT

I got link to same survey from PC mobile, never been with them before; it was the email address I used to sign up for Public Mobile a couple weeks ago (I used different email address than my normal one)

So definitley a mixup in a database somewhere.

Re: PC Mobile Survey

petemcdonnell — Mon, 21 Nov 2016 18:21:28 GMT

@Meeko wrote:
I got link to same survey from PC mobile, never been with them before; it was the email address I used to sign up for Public Mobile a couple weeks ago (I used different email address than my normal one)

So definitley a mixup in a database somewhere.

Or someone is selling email addresses... and names (Mine had my first name in the body of the email).

Re: PC Mobile Survey

hummuschips — Mon, 21 Nov 2016 18:28:37 GMT

nobody is selling email addresses. PC Mobile is run by Telus who owns Public as well.... did you guys all have porting issues and had to contact a mod? Maybe one of their troubleshooting steps is to port the number to PC and then to Public in the background? (I know absurd, more likely somehow their system for detecting if a customer left got messed up somwhow)

Re: PC Mobile Survey

glblanc — Mon, 21 Nov 2016 18:26:11 GMT

Nope. No issues with port.

Re: PC Mobile Survey

petemcdonnell — Mon, 21 Nov 2016 18:30:22 GMT

@hummuschips wrote:
nobody is selling email addresses. PC Mobile is run by Telus who owns Public as well.... did you guys all have porting issues and had to contact a mod? Maybe one of their troubleshooting steps is to port the number to PC and then to Public in the background? (I know absurd, more likely somehow their system for detecting if a customer left got messed up somwhow)

Huh?????

No, I never had any issues with a port.

Re: PC Mobile Survey

hummuschips — Mon, 21 Nov 2016 18:34:49 GMT

That's why I said it was absurd. Probably their databases got messed up somehow during the promo and the system that detects when a PC Mobile customer leaves and sends a survey is somehow picking up new Public Mobile customers. I certainly didn't get any survey from PC(joined 2 weeks ago) but it seems like more recent customers are. I would think one of the times when they took the system down for maintenance is when this started happening.

Re: PC Mobile Survey

kav2001c — Mon, 21 Nov 2016 20:07:43 GMT

@hummuschips wrote:
Possibly they both use the same survey company and cicic.net messed up the database and thought you were a pc mobile customer that switched to public.

@hummuschips my Public SIM is showing PC Mobile (and Koodo & Telus!) so def something is messed up on network

Re: PC Mobile Survey

MoreYummy — Mon, 21 Nov 2016 23:10:13 GMT

It looks like some message up in their system, as they are all under same prepaid service, just different brand name.

It is better to have offcial answer to this issue. It worries people.

Re: PC Mobile Survey

BigD — Mon, 21 Nov 2016 23:21:45 GMT

I got the same email from PC asked why I left.