topic Re : Current balance 0,00$ in Get Support

Current balance 0,00$

Oona — Wed, 05 Jan 2022 05:46:05 GMT

Hello,

I put around 25$ in my account via a voucher since Saturday 19th nov, and my account still shows 0,00$. I can't activate a new plan.

The historical payment shows that the voucher has been added.

Could you please help?

Oona

Re: Current balance 0,00$

CaNuCk07 — Mon, 21 Nov 2016 16:26:10 GMT

@Oona to get some help you ahve to either send the mods a private messag or tag them in a your thread somehwere so it brings your problem to their attention.

@Shazia_K

Re: Current balance 0,00$

kav2001c — Mon, 21 Nov 2016 16:27:41 GMT

My balance also went to $0

Maybe this is a more wide spread bug

Re: Current balance 0,00$

Rockdaddy22 — Mon, 21 Nov 2016 16:30:50 GMT

@kav2001c I think your issue is a little more unique.

Re: Current balance 0,00$

kav2001c — Mon, 21 Nov 2016 16:32:43 GMT

@Rockdaddy22 yeah I have issues

Re: Current balance 0,00$

Rockdaddy22 — Mon, 21 Nov 2016 16:46:21 GMT

No doubt, it's really crazy.

Re : Current balance 0,00$

Oona — Thu, 24 Nov 2016 16:18:42 GMT

I've contacted @Shazia_K and @Mary_M but no one answered, I'm still stuck.

Re: Current balance 0,00$

Ceaza514 — Mon, 19 Dec 2016 21:33:24 GMT

I have the same issue

Re: Current balance 0,00$

Ceaza514 — Mon, 19 Dec 2016 21:33:57 GMT

same problem @shazia

Re: Current balance 0,00$

srlawren — Mon, 19 Dec 2016 22:34:16 GMT

@Oona I assume by now this has been resolved for you?

@Ceaza514 you didn't quite get the tagging corect. @Shazia_K can you please assist @Ceaza514 with this when you have a moment?

Re: Current balance 0,00$

Shazia_K — Mon, 19 Dec 2016 22:37:35 GMT

Hey @Ceaza514,

I'm sorry about that!

You currently have a balance of $46, which plan were you looking to activate?

Thanks,

Shazia

Re: Current balance 0,00$

srlawren — Mon, 19 Dec 2016 22:39:19 GMT

@Shazia_K wow that was fast, thank you!

Re: Current balance 0,00$

Ceaza514 — Mon, 19 Dec 2016 23:08:27 GMT

Thank u very much that was very fast

I hope it does not happen every month