topic Re: Why the promo if you unable to serve? in Get Support

Why the promo if you unable to serve?

Mohaly — Wed, 05 Jan 2022 05:46:01 GMT

I noticed that their is no response from the MOD because of the workload.

My question is why the company have a promo if they are unable to serve the customers?

Do they think hiring few more MOD will destroy the company budget?

Re: Why the promo if you unable to serve?

kav2001c — Mon, 21 Nov 2016 15:55:53 GMT

@Mohaly they actually have 2 newer mods already

Saray was just promoted and now there is a new one (Diane?) in last week

Re: Why the promo if you unable to serve?

Rockdaddy22 — Mon, 21 Nov 2016 15:57:07 GMT

Yes it would
They've already admitted to underestimating the demand for this promo. They're not the first company to misjudge demand, happens to companies all the time.

Re: Why the promo if you unable to serve?

Mohaly — Mon, 21 Nov 2016 15:59:38 GMT

Two days now without any single response.

Is this misjudge?

Re: Why the promo if you unable to serve?

ShawnC13 — Mon, 21 Nov 2016 16:03:23 GMT

Go into a Costco on a weekend and there is under estimating demand the lineups are huge at ever register but during construction they didn't add more registers just for those 2 days because other times there isn't the demand. So for a promo here they did add new mods but after the promo and things have settled down there won't be as much demand for them. it is a tough decision because hiring someone then laying them off a month or so after because there isn't the work is a tight line for any company to run on.

Re: Why the promo if you unable to serve?

Rockdaddy22 — Mon, 21 Nov 2016 16:05:41 GMT

Two days, some people have waited over a week. I know it sucks, but it is what it is.

Re: Why the promo if you unable to serve?

Mohaly — Mon, 21 Nov 2016 16:08:43 GMT

OK I understand what you said.

But it two days now and no even a single message said that we are working on the problem. I think that is the minimum to expect.

We do accept that their is no stores to save money and offer a low budget plans but at least they could hire some part time MOD to help during the busy days.

Re: Why the promo if you unable to serve?

CaNuCk07 — Mon, 21 Nov 2016 16:09:19 GMT

Personally before i make an important decision like changing selfphone companies, i do my due diligence, research and deteremine my course of action.

By waiting 2 days, this means you came in at the end of the promo, with what should have been open eyes to the issues going on and prepared to deal with them if they arise, anything else is being un prepares.

Re: Why the promo if you unable to serve?

Rockdaddy22 — Mon, 21 Nov 2016 16:11:22 GMT

I know it sucks, I've been saying the exact same things to people like you for 3 weeks. Even PM admitted they kinda screwed up, but they'll get everyone activated. It'll just take some time.

It'll be back to normal in a couple weeks. Before the promo we got responses in hours not days.

Re: Why the promo if you unable to serve?

Mohaly — Mon, 21 Nov 2016 16:14:51 GMT

So now you are telling me that is my mistake because I didn't do my homework and I didn't know that the company misjudged the effect of the promotion that's nice

Re: Why the promo if you unable to serve?

Rockdaddy22 — Mon, 21 Nov 2016 16:18:30 GMT

No, but I recommend everyone die their due diligence before making any important decisions. Are you saying you weren't aware there could be delays. How did you hear about PM?

Re: Why the promo if you unable to serve?

Mohaly — Mon, 21 Nov 2016 16:21:01 GMT

A friend told me about the offer one week before the deadline

Re: Why the promo if you unable to serve?

Rockdaddy22 — Mon, 21 Nov 2016 16:22:18 GMT

And didn't inform you of the possible delays? Strange, but either way just be patient it'll be worth it in the end.

Re: Why the promo if you unable to serve?

Mohaly — Mon, 21 Nov 2016 16:24:08 GMT

No he was lucky.the porting process for him takes 45 minutes

Re: Why the promo if you unable to serve?

Rockdaddy22 — Mon, 21 Nov 2016 16:28:35 GMT

Unfortunately you got unlucky or imputed the wrong pin or imei

Re: Why the promo if you unable to serve?

kltt — Mon, 21 Nov 2016 16:34:39 GMT

How can you assume that he entered the wrong PIN or IEMI? I guess you are just looking to get free rewards by posting without facts.

Re: Why the promo if you unable to serve?

kav2001c — Mon, 21 Nov 2016 16:36:27 GMT

@kltt wrote:
How can you assume that he entered the wrong PIN or IEMI? I guess you are just looking to get free rewards by posting without facts.

@kltt

Re: Why the promo if you unable to serve?

Rockdaddy22 — Mon, 21 Nov 2016 16:39:24 GMT

Did I assume anything? I said he either got unlucky, as in not his fault or he could've inputted the wrong data. Of course either could've happened, I have no clue. Read before accusing me of anything please. @kltt

Re: Why the promo if you unable to serve?

kltt — Mon, 21 Nov 2016 16:49:46 GMT

Have a nice day to!

Re: Why the promo if you unable to serve?

Mohaly — Mon, 21 Nov 2016 17:06:37 GMT

No I didn't enter any wrong pin