topic Re: Can't receive calls/texts in Get Support

Can't receive calls/texts

tara_780 — Wed, 05 Jan 2022 05:45:29 GMT

Good morning,

I switched over to Public Mobile from ChatR. I am able to send texts but not MMS, I did change the APN settings. I can make calls but can't receive them.

I did restart the phone a few times, reinstert the SIM and still no luck. Top left does display Public Mobile.

From my understanding the the porting is stuck in "limbo" It's been 2 days. I have sent PM an email, and sent two mods private messages.

Anything else that can be done?

Re: Can't receive calls/texts

CaNuCk07 — Mon, 21 Nov 2016 13:59:51 GMT

@tara_780 unfortunately not much else you can do but wait. Hopefully with the promo over the mods can catch up and get you sorted quickly.

Re: Can't receive calls/texts

cnguyen1994 — Mon, 21 Nov 2016 14:03:29 GMT

This happened to me as well

Re: Can't receive calls/texts

ljbucs20 — Mon, 21 Nov 2016 14:04:03 GMT

Did you get a new number from Public Mobile or did you port your old number?

Re: Can't receive calls/texts

Rockdaddy22 — Mon, 21 Nov 2016 14:04:11 GMT

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: Can't receive calls/texts

tara_780 — Mon, 21 Nov 2016 14:05:51 GMT

Ported my number over

Re: Can't receive calls/texts

Rockdaddy22 — Mon, 21 Nov 2016 14:06:27 GMT

Good job, is everything working well?

Re: Can't receive calls/texts

tara_780 — Mon, 21 Nov 2016 14:08:26 GMT

Sorry I was replying to a person above. Asked if it was a new number or I was porting

Re: Can't receive calls/texts

Rockdaddy22 — Mon, 21 Nov 2016 14:09:54 GMT

I'm sorry I should read better

Re: Can't receive calls/texts

ShawnC13 — Mon, 21 Nov 2016 14:26:00 GMT

During this time in "limbo" and untilyour problem is resolved by a MOD it is probably best to use your old SIM that way you won't miss any calls or texts. Just make sure to take your PM Sim with you and when the old sim has no service time to put the PM one back in

Re: Can't receive calls/texts

tara_780 — Mon, 21 Nov 2016 14:33:13 GMT

Thanks for the quick response. But I was stupid and didn't test out the new service before throwing out the old SIM

Re: Can't receive calls/texts

Rockdaddy22 — Mon, 21 Nov 2016 14:40:37 GMT

That's very unfortunate 😞

Re: Can't receive calls/texts

tara_780 — Tue, 22 Nov 2016 20:53:09 GMT

My chatr has expired and my public mobile still isn't fully active yet. I have sent an email pmed 3 mods and left a Facebook message without any replies it's been 3 days

Re: Can't receive calls/texts

Rockdaddy22 — Tue, 22 Nov 2016 15:39:40 GMT

Let's hope we get this solved today