topic So I am pretty sure we are throttled in everything... Worst is the voice limits in Get Support

So I am pretty sure we are throttled in everything... Worst is the voice limits

Tomuchwork — Wed, 05 Jan 2022 05:45:24 GMT

So I moved over from Koodo and while I can't really complain as it is saving my some money now. However I feel I can say with utmost certainty we are throttled in some regards. My speeds tests have been slower then usual, but still faster than 3G, so again it is more than usable.

However when it comes to voice calls this is a totally another story. After roughly 2hrs 15-20 min on Public Mobile it ends the call. This reminds me of when I was with Wind briefly and they disconnected your call after 2hrs...

Koodo never EVER disconnected a call on me. And honestly I am blown away that a Telus owned provider has to stoop to this... Almost regretting switching ALMOST... but this is really bad...

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

Rockdaddy22 — Mon, 21 Nov 2016 09:34:21 GMT

I'm sorry but I call bull. Me and a few friends have been with Koodo in the past and don't notice a difference

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

Rockdaddy22 — Mon, 21 Nov 2016 09:36:15 GMT

Just got 40 down and 31 up

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

Tomuchwork — Mon, 21 Nov 2016 09:37:35 GMT

We can debate all day about speeds like I said for me they are still more than fine.

It's the 2hr and a xx minute talk limitation that is blowing me away.

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

bryanbreguet — Mon, 21 Nov 2016 09:45:06 GMT

I think the evidence at this point is pretty clear: we get either throttled, don't get priority for the tower, etc. Speed is indeed fine but it's slower than Koodo or Telus. We have plenty of evidence of that, it's not a conspiracy theory.

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

Tomuchwork — Mon, 21 Nov 2016 09:51:45 GMT

Ya I agree, but like I said it is still fast enough to consume media. It's the limit on talk time I can't get over... does this seriously not bother anyone else? I didn't read anywhere about talk time limitations requiring an actual call back just like on Wind...

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

majsiddiqui — Mon, 21 Nov 2016 10:13:46 GMT

2+ hours of talk time? 🤔

Man, if I ever was in such situation, I would be looking for excuses to disconnect the call.

This one time I was on a phone call it lasted 1 hour 45 minutes, and I was ready to flush my phone down the toilet.

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

SD08 — Mon, 21 Nov 2016 11:47:15 GMT

I haven't tried a call that long on PM yet, but at least 2+ hours sounds like it could cover most calls. Not nearly as bad as some VOIP services, such as NetTalk. So there I am, in the hold queue with my bank or some other business for 14 minutes, when the agent finally answers, I go through my verification with them, and then...dial tone. Doesn't happen every time, just on the more important calls, it seems.

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

jgorman — Mon, 21 Nov 2016 12:14:36 GMT

Are we really complaining about only being able to be on the phone for 2 hours per call. Common people.

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

Emshumi — Mon, 21 Nov 2016 12:46:04 GMT

I think its congestion more than anything.

Correct me if I'm wrong I recall Telus being on a entirely CDMA network. Rogers had an established GSM network. There was some order by the CRTC for Rogers to share their GSM network with other providers? Once this happened Telus was able to support GSM headsets and provide 3G?

Did Telus ever build their own GSM network? Or are they still piggy-backing of Rogers?

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

Rockdaddy22 — Mon, 21 Nov 2016 13:48:14 GMT

Let's see this proof about PM being slower than Koodo. 2hour talk limit, I highly doubt it's true.

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

cnguyen1994 — Mon, 21 Nov 2016 14:04:43 GMT

I think 2 hours is sufficient

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

Rockdaddy22 — Mon, 21 Nov 2016 14:05:34 GMT

No it isn't. You should be able to talk all you want

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

Tomuchwork — Mon, 21 Nov 2016 16:47:04 GMT

Umm yes it is, I had a call I was on drop twice both times around the the 2hr and 15-20 min mark... it definatey is true and happens and is really crummy

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

Rockdaddy22 — Mon, 21 Nov 2016 16:49:28 GMT

Keep us updated on this 2 hour thing. I feel it's definitely unacceptable. Have you heard of this on any other carrier?

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

srlawren — Mon, 21 Nov 2016 17:03:06 GMT

@Emshumi Telus does not operate a GSM network and does not piggy back on Rogers at all. They built out their own 3G UMTS/HDPA/WCDMA (quite different than the older 2G CDMA) network in the west, while Bell did the same thing in the east, and the two share networks. The legacy CDMA network is actually still running (ugh!) but is being shut down I believe very very soon (early 2017?). At that point hopefully Telus can re-use some of that spectrum to add more capacity to their UMTS and LTE networks!

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

MoreYummy — Mon, 21 Nov 2016 17:16:23 GMT

If they are indeed throttling on the data, its not a good service.

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

Tomuchwork — Mon, 21 Nov 2016 19:12:49 GMT

Again I am sure they are throttling data speed but still fast enough that you can stream netflix flawlessly so who cares. As I meant to get out there with this threat, it is the 2hr and xx minute time limit on calls that I find unbeleivable.

Wind had a two hour call limit and then you got disconnceted, PM seems offer an additional 15-20 min before the cut off.

Some people in this thread were laughing who needs to talk for over 2 hours...

A lot of people actually. Wether for work, romantic, friend, or just gaming because VoIP sucks for latency...

I just want to be able to make a call on a "Big 3" Network and not have to redial 3 times in one night...

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

Lumute — Mon, 21 Nov 2016 19:56:19 GMT

I do agree they should not do this without properly notifying people they are doing it, specially for new customers this is not a nice surprise.

That said, if they really have to do this 2h 15m seems like a reasonable number, most of the people will have a call this long once a year...

Re: So I am pretty sure we are throttled in everything... Worst is the voice limits

kav2001c — Mon, 21 Nov 2016 20:03:45 GMT

@Emshumi wrote:
I think its congestion more than anything.

Correct me if I'm wrong I recall Telus being on a entirely CDMA network. Rogers had an established GSM network. There was some order by the CRTC for Rogers to share their GSM network with other providers? Once this happened Telus was able to support GSM headsets and provide 3G?

Did Telus ever build their own GSM network? Or are they still piggy-backing of Rogers?

@Emshumi

What?

In old days Telus had a CDMA network in AB & BC

They signed a roaming agreement with Bell for ON & PQ

CDMA 1xRTT is 3G, EVDO Rev A is 4G

Rogers had to allow Wind (and formerly Mobilicity) to roam on their networks

To this day Telus (and Public) do NOT support GSM

You must use an HSPA or LTE capable handset