topic Re: Registration Issue in Get Support

Registration Issue

tal — Wed, 05 Jan 2022 05:45:15 GMT

I'm new to Public Mobile. I went through the online registration process to transfer my old Rogers account + phone number to Public Mobile. I got the confirmation email but when I try to log into the Self Service with my username and password I get an error: "Sorry, your login attempt failed. Please try again." I know I have the correct email & password though. I also tried verifying my phone number to create the profile (https://selfserve.publicmobile.ca/self-registration/) but when I enter my number I get an error saying "* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here." and when I go through the Forgot Your Password process I get an error saying "Sorry, we’re unable to verify your email address." Does this mean my account activation worked but I just can't log in to Public Mobile's website?

Also it appears the sim card is not working yet but that could be because I can't log into the account. Any help would be greatly appreciated, I have had no reply from several mods for over a week!

Re: Registration Issue

ERICJIANG — Mon, 21 Nov 2016 05:40:22 GMT

Have you activateed your SIM card yet?

Re: Registration Issue

tal — Mon, 21 Nov 2016 17:01:23 GMT

I tried putting it in my iPhone 6 but so far its showing: "SIM Not Supported"

Re: Registration Issue

computergeek541 — Tue, 22 Nov 2016 00:49:53 GMT

@tal wrote:
I tried putting it in my iPhone 6 but so far its showing: "SIM Not Supported"

That's typtically an indication that your phone isn't unlocked.

Re: Registration Issue

Saray_O — Sun, 04 Dec 2016 21:23:15 GMT

Hi @tal,

I'm sorry about this inconvenient. I called our port team and they told me the port didn't go through because you provided the wrong PIN when you requested the port. Could you send me the following info via private message so I can resubmit the port request for you?

- Rogers account number

- phone number that you want to port

Thank you! 🙂

Re: Registration Issue

tal — Sun, 04 Dec 2016 23:04:16 GMT

Hi @Saray_O

I need to discontinue my plan with Public Mobile immediately, can you please ensure that my credit card is not charged again?

Tal