topic Re: Calling issues in Get Support

Calling issues

DesiMundha — Wed, 05 Jan 2022 05:45:12 GMT

I just finished activating 3 accounts for the 4GB $40 promo and I've noticed that when we go to call each other it doesn't go through but we are able to call others. Just wondering what I could do about this?

Thanks

Re: Calling issues

gene — Mon, 21 Nov 2016 04:50:07 GMT

I have the same problem (3 hours and still waiting). However, I think the porting is incomplete. Check out this post http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Won-t-receive-incoming-calls/m-p/71308#M7923

Re: Calling issues

imm1304 — Mon, 21 Nov 2016 04:50:18 GMT

Hi @DesiMundha!

You guys must have ported your numbers to public mobile.

It takes anywhere from half hour to couple of hours for number ports to complete.

Until then, all incoming calls to your phones go to the old carrier's sim.

It should resolve itself soon. If not, send a private message to one of the mods tomorrow morning.

Re: Calling issues

DesiMundha — Mon, 21 Nov 2016 04:54:19 GMT

Thanks for your help

Re: Calling issues

ShawnC13 — Mon, 21 Nov 2016 05:03:33 GMT

Just to add to what imm1304 said is if it still hasn't resolvedin the morning you can put your old sim as it will still be active this way you won't miss anything while they are resolving this issue. Just make sure to bring your PM sim with you and when your old sim no longer has service your PM sim will be all good

Re: Calling issues

gene — Mon, 21 Nov 2016 05:59:22 GMT

got my porting complete text message after 5 hours. I'm now able to receive calls!

Re: Calling issues

srlawren — Mon, 21 Nov 2016 06:58:58 GMT

@gene welcome to Public Mobile! 🙂