topic Re: SIM card activation failure in Get Support

SIM card activation failure

deannaspag — Wed, 05 Jan 2022 05:44:56 GMT

I tried activating my SIM, after all the info was submitted I received an error message saying the activation failed and to visit the community for help. I tried visiting the community but there's nothing that can help. It would be great if there could be a more detailed error message to explain what's going on. It looks like the transaction was processed but the activation failed. When I tried to activate again it said the SIM card has been taken...

This is not a good start to switching phone companies. and it looks like this error happens often. I wasn't porting a phone number, just a simple new activation. Someone please help.

Re: SIM card activation failure

hummuschips — Mon, 21 Nov 2016 01:45:44 GMT

Does your SIM card work? If it does, I would try this and see if it resolves your issue. If not, you'll have to contact a mod to fix it.

http://productioncommunity.publicmobile.ca/t5/Self-Serve/FAILED-ACTIVATION-READ-THIS/m-p/103590

Re: SIM card activation failure

Saray_O — Fri, 02 Dec 2016 01:44:01 GMT

Hi @deannaspag,

I'm really sorry about this! I just sent you a private message.

Re: SIM card activation failure

samshikari — Fri, 02 Dec 2016 02:19:09 GMT

Hey @Saray_O

Wondering if you can take a look at my PM. Thanks!