topic Re: Still waiting on port over from Koodo in Get Support

Still waiting on port over from Koodo

needhelp123 — Wed, 05 Jan 2022 05:44:49 GMT

Did not read the forums about porting over from Koodo before activating my new account. I used the same email and I've now seen that this is apparently a problem. I think it would've been considerate to have told customers switching over that this would cause problems. If I have only one email, I would naturally use the same one when signing up. Anyways, I am still currently using my koodo plan as I don't want to use the number that I was forced to choose from PM. I feel that it is a waste of money paying for two plans when I want to be rid of Koodo and just use PM with my old number. I am a bit frustrated and would highly appreciate some assistance.

Thank you

Re: Still waiting on port over from Koodo

hummuschips — Mon, 21 Nov 2016 00:10:50 GMT

Just thought I would add that I used the same email and ported my Koodo number over with no issues. It doesn't mean that you won't run into problems but thought I would let you know. The only other situation where I've seen problems was when the person was on Koodo prepaid.

Re: Still waiting on port over from Koodo

Rockdaddy22 — Mon, 21 Nov 2016 00:16:24 GMT

Have you tried porting yourself?

Re: Still waiting on port over from Koodo

Pillzberri — Mon, 21 Nov 2016 00:20:02 GMT

No thats fine i have friends that ported from koodo with same email. just make sure when you port you have correct account number, pin, alternate number, and name. The credintials have to be exactly the same as they are on your koodo account. good luck!

Re: Still waiting on port over from Koodo

Rockdaddy22 — Mon, 21 Nov 2016 00:18:56 GMT

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: Still waiting on port over from Koodo

Rockdaddy22 — Mon, 21 Nov 2016 13:15:32 GMT

Correct account number is enough don't worry about the Pin or imei

Re: Still waiting on port over from Koodo

needhelp123 — Thu, 24 Nov 2016 04:55:37 GMT

yeah, if i check eligibility the web page crashes and if I try to do it without checking eligibility it won't let me cause it says I need to be authorized. I am the only account holder so I am definetely authorized. It may be happening because I've already tried to port. Either way I'm really unhappy that I can't get a hold of anyone from PM to help me.

Re: Still waiting on port over from Koodo

KK — Thu, 24 Nov 2016 05:00:02 GMT

Did you check the box confirming you are authorized? I got that error first time too. Box was actually checked. I just re-checked it and worked fine. Also, your name needs to be entered exactly the same as an the account you are transferring from.

Re: Still waiting on port over from Koodo

Rockdaddy22 — Thu, 24 Nov 2016 11:49:20 GMT

Check that box BEFORE clicking or doing anything