topic Porting problems in Get Support

Porting problems

mauricios — Wed, 05 Jan 2022 05:44:37 GMT

Hello,

I tried to port my number from Rogers last friday but it failed. I can make calls and I have data but I don't get any incoming calls.

I tried messaging the moderators but no one has replied yet. Can someone help me please?

Re: Porting problems

noodlesforever — Sun, 20 Nov 2016 22:07:31 GMT

When you call out, is the number that appears the number that you want to port to?

My husband had quite a lag (not a week though) when porting his number over from Rogers. It eventually worked and he got a text message from Public Mobile that said "Congratulations your number was successfully ported..."

Re: Porting problems

mauricios — Mon, 21 Nov 2016 01:55:59 GMT

Not a week exactly, last friday. My next billing cycle with rogers starts in 2 days. I need to get this resolved as soon as possible.

I sent a message to a MOD but I still don't have any response.

Please help @Mary_M @Shazia_K @Val_T @Jeremy_M

@noodlesforever how long before your husband problem was fixed?

Re: Porting problems

noodlesforever — Tue, 22 Nov 2016 13:21:56 GMT

My husband's phone took an hour to successfully port over (mine only took about 2 minutes). I know they are experiencing some issues starting on the weekend because I tried to do the same for both cells for my parents. My mom's was fine and ready to go within 30 mins, but my dad has been going on 2 days now. I also have not heard anything from any of the mods about his account.

Re: Porting problems

mauricios — Thu, 24 Nov 2016 06:16:08 GMT

The problem was fixed by one of the moderators.

thanks!