topic Re: Switching from Bell in Get Support

Switching from Bell

imaclown — Wed, 05 Jan 2022 05:44:33 GMT

Im trying to switch my number to public and one of the things it is asking is for a alternate phone.

What do i put there?

Re: Switching from Bell

Muzzy — Sun, 20 Nov 2016 21:11:23 GMT

what do you have in your Bell account, you can log in and see. I had my house number on mine. its the number they contact if there is a problem with the phone or you leave.

Re: Switching from Bell

ShawnC13 — Sun, 20 Nov 2016 21:15:41 GMT

I don't think the alternate number has to match what was with your old provider had. As long as it isn't the number you are porting it is just so they can contact you if there are any issues

Re: Switching from Bell

Muzzy — Sun, 20 Nov 2016 21:18:49 GMT

everything needs to match, if it doesnt it causes a hold up on the Port. When I was talking to Rogers they even asked for my alternative number just to do an online chat so they could verify my account. I think it is important that it matches but that just my opinion. I would use the same number that you have on file at Bell.

Re: Switching from Bell

srlawren — Sun, 20 Nov 2016 21:28:42 GMT

@imaclown alternate phone number is a number that theoretically someone could reach you at if there was an issue with the port, though I've never heard of anyone actually being contacted that way. Please enter any phone number other than your Bell number you are porting or your PM temporary phone number if you activated with one. You could use your home #, work #, partner/spouse/boyfriend/girlfriend's number, parent's #, child's #, best friend. etc.

Re: Switching from Bell

ShawnC13 — Sun, 20 Nov 2016 21:29:47 GMT

Rogers has never asked me for my alternate number for online customer service chat. When porting it gives you 3 options on how to identify your account with your old provider. The mandatory fields are an alternate number so PM can contact you as it is listed in your account profile and Authorization name which must match a name on your old account that is allowed to make changes.