topic Can a Mod reactivate a cancelled account? in Get Support

Can a Mod reactivate a cancelled account?

habsfan522 — Wed, 05 Jan 2022 05:44:28 GMT

Good day,

I understand the moderators are probably flooded with emails, messages, and questions, however I am looking for some guidance.

I purchased the 90 day promo plan for three members of my house hold. Two of the three registered fine and the numbers ported flawlessly. The third accound however had issues. I tried to port the phone number and there was an error. I tried again, however my pc auto filled some fields and it changed the number to be ported to my home phone number instead of the mobile number. I had to contact my old provider to port the number back, as it was my home phone number with Koodo wireless phone hub. In the process, it cancelled my Public Mobile account 2 days into the plan.

My question is, Can a moderator reactivate the account so I can use the self serve features to port the proper mobile number?

Thank you in advance.

Re: Can a Mod reactivate a cancelled account?

kav2001c — Sun, 20 Nov 2016 20:40:36 GMT

@habsfan522 technically yes a port can be reversed. Problem is time & they are swamped with requests right now.

Re: Can a Mod reactivate a cancelled account?

habsfan522 — Sun, 20 Nov 2016 21:12:11 GMT

@kav2001c thanks for the reply. I understand they are overwhelmed right now. Should I tag a moderator to bring attention to the issue and be placed in queue?

Regards.

Re: Can a Mod reactivate a cancelled account?

kav2001c — Sun, 20 Nov 2016 21:42:59 GMT

@habsfan522 probably, I just was worried the issue might take too long for your port.