topic Re: URGENT request for moderator help: Porting Number to Public Mobile in Get Support

URGENT request for moderator help: Porting Number to Public Mobile

prateek — Wed, 05 Jan 2022 05:44:27 GMT

I just signed up for Public Mobile. I wanted to port my Koodo phone number to Public Mobile but during the activation process it said that because I was coming from Koodo, I should sign up for a new number and then have one of the moderators port the number from Koodo. I have sent messages to Saray_O and Caroline_D but have not heard back. I need this sorted out ASAP. Is there a phone number I can contact to sort this out? So far, Public Mobile's customer service seems very limited!

Re: URGENT request for moderator help: Porting Number to Public Mobile

kav2001c — Sun, 20 Nov 2016 20:39:16 GMT

@prateek you can do number port in self serve if you do not see an error message

Just click change number

Then you can start port process

Re: URGENT request for moderator help: Porting Number to Public Mobile

mylabmax — Sun, 20 Nov 2016 20:42:32 GMT

@prateek, yes, you can do the port yourself.

however, just to make sure that the sim you have is working. try to activate using a new number. Then, try to make a call, receive call, send and receive test and use the data.

If all is in order, you can do the port as what @kav2001c mentioned. Also, try to use different email address in your koodo and PM account.

Re: URGENT request for moderator help: Porting Number to Public Mobile

kav2001c — Sun, 20 Nov 2016 20:49:46 GMT

Yes I mentioned error but not as clearly. Make sure your phone WORKS before you start the port. Just in case.

Re: URGENT request for moderator help: Porting Number to Public Mobile

prateek — Sun, 20 Nov 2016 21:17:47 GMT

Thanks guys. The port seems to have worked.