topic Re: Porting from Wind Mobile in Get Support

Porting from Wind Mobile

s3prasad — Wed, 05 Jan 2022 05:44:25 GMT

Hi Experts,

I ported my number from WIND Mobile this past Friday monring and I can make calls and send/ recieve text messages; however, incoming calls go immediately to my old carrier's voicemail.

I used my old carrier' PIN to port the number. I attempted to re-port; however, I was prompted to contact Customer Service.

Can I take any action to address this issue, or do I need a MOD or PM Customer Service to rectify this issue on my behalf?

Thanks in advance.

Re: Porting from Wind Mobile

cheeseburger — Sun, 20 Nov 2016 20:29:57 GMT

I was able to successfully port from Wind by using just the account number and my name.

Sounds like you're stuck mid-port or Wind has rejected your port request.

You'll need to contact a Mod and wait it out.

Re: Porting from Wind Mobile

ShawnC13 — Sun, 20 Nov 2016 20:30:16 GMT

It looks like you will need a mod to complete the port. If you put in your old SIM can call your number does it go to voicemail or can you answer it. You might be best to use your old sim until everything is ported to your PM Sim

Re: Porting from Wind Mobile

s3prasad — Sun, 20 Nov 2016 20:32:36 GMT

@cheeseburger @ShawnC13

I think you guys are right. I should have used my account number vs. PIN.

I suppose I have no choice but to wait for a MOD to address this.

Thanks for your assistance.

Re: Porting from Wind Mobile

ShawnC13 — Sun, 20 Nov 2016 20:35:04 GMT

I agree account number is the best way to identify your account. Some people use IMEI number but in some cases they have bought a different phone and that isn't the IMEI that your old provider has on record.