topic Re: Ported over but cannot send or receive text messages in Get Support

Ported over but cannot send or receive text messages

pkumar — Wed, 05 Jan 2022 05:44:22 GMT

I ported over yesterday last night and I received a text from PM and it said it was fine.
The data worked but now I cannot send or receive texts.

Originally I could send texts but not receive but nothing is working now for that. I can make a phone which goes through though.

I can provide my sim # and old account #

It shows on my Usage history that I am texting #'s but they are not receiving anything.

Re: Ported over but cannot send or receive text messages

ShawnC13 — Sun, 20 Nov 2016 19:55:25 GMT

Do you know if your old sim is still active? It is a little strange but still sounds like you are stuck mid port. I would try your old sim and as bad as it sounds if it is still active run with it until this issue is resolved.

Re: Ported over but cannot send or receive text messages

pkumar — Sun, 20 Nov 2016 20:00:12 GMT

The old sim is still in my old phone and shows Rogers and it will receive the text messages, however I was able to message from the new phone yesterday but now I can't do that either.

Who will resolve the issue? Should I forward it someone else?