topic Re: Messaging Moderators in Get Support

Messaging Moderators

ssamrai — Wed, 05 Jan 2022 05:44:17 GMT

How do you know which Moderator is online? I'm currently having difficulties trying to resolve an Porting issue which has been ongoing for over a week. I have yet to recieve a response from a Moderator, and instead of sending multiple messages and creating a huge backlog I'm hoping I can just message an active moderator on the community forum.

Any ideas?

Thanks

Re: Messaging Moderators

mimmo — Sun, 20 Nov 2016 19:42:13 GMT

you can see all the online users : http://productioncommunity.publicmobile.ca/t5/forums/usersonlinepage

Re: Messaging Moderators

ShawnC13 — Sun, 20 Nov 2016 19:43:57 GMT

If you tag any of the moderators it will go into a list that all of the see that way it doesn't matter which one of them is online

Re: Messaging Moderators

mimmo — Sun, 20 Nov 2016 19:46:56 GMT

read this thread on how and who the mods are: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: Messaging Moderators

jheili99 — Sun, 20 Nov 2016 19:48:07 GMT

if you click on the moderator a new window opens..there you can see online status...

cheers

Re: Messaging Moderators

ssamrai — Sun, 20 Nov 2016 19:58:20 GMT

I can see active users which includes Mods but no filter available to see only online Mods.

Thanks for your help.

Re: Messaging Moderators

bruno1 — Thu, 18 Jan 2018 19:35:48 GMT

i'm having problem accessing my usage

Re: Messaging Moderators

wetcoaster — Fri, 19 Jan 2018 03:22:59 GMT

@bruno1 wrote:
i'm having problem accessing my usage

@bruno1

You have posted in an old thread. For future reference you'll get more visibility and faster help for your problem if you start a new topic.

Your post is not really clear on what exactly your problem is - can you provide more information to help us help you, please?

I'm totally guessing that you are looking for your usage history?

You need to log log into your self serve account.

Under the "Plans and Add-ons" tab you find the "Data & Add-On Usage" which provides the overview on how much data and how many long distance minutes you have left. Be aware that if you have data on your plan but you don't see a data bucket mentioned in this section you have used it all. (You can either purchase a data add-on to tide you over to the next renewal date or ask the moderators for an early renewal.)

The "Usage History" tells you all about incoming / outgoing calls, SMS and MMS (labeled as "data event". Data shows up as "Web" but is consolidated and posted once or twice a day. There is no distinction between AM and PM.

Re: Messaging Moderators

Muller — Mon, 26 Mar 2018 14:57:00 GMT

Re: Messaging Moderators

hsinik — Mon, 16 Apr 2018 02:13:50 GMT

I received a text msg notification informing my data has used up 95%.

So on April 14, I purchased additional data add-on. But now I cannot go online. Can u please check my data?

Re: Messaging Moderators

Anonymous — Mon, 16 Apr 2018 02:44:37 GMT

Hi @hsinik, did you check your self service account to see what it shows for your data? When you log in, go to Plan and Add-ons then Data and Add-ons. you should se the amount of data left on your plan (or NOTHING if there is no data left), plus information about your add on.

Please take a look, and report back.

BTW, did you perform the two step add-on purchase process? If your account shows an available balance, then you might not have completed the two step process (add funds, then purchase the add-on with the funds).

Re: Messaging Moderators

Syd0401 — Mon, 07 May 2018 11:34:19 GMT

Need to reset 4 digit pin

Re: Messaging Moderators

hsinik — Mon, 07 May 2018 13:29:42 GMT

Ok but how do I do that? Thx!

Re: Messaging Moderators

CS_Agent — Mon, 07 May 2018 13:31:05 GMT

Hello @Syd0401,

We will be glad to help with your inquiry. Can you please send us a private message with your phone#?

Thank you!

Re: Messaging Moderators

CS_Agent — Mon, 07 May 2018 13:32:51 GMT

@hsinik,

Please send us a private message with your account information for assistance!

Thank you!

Re: Messaging Moderators

mimmo — Mon, 07 May 2018 13:47:36 GMT

@hsinik here is the complete info on how to contactthe mods.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Messaging Moderators

Miieman — Tue, 08 May 2018 09:28:49 GMT

I would like to message a moderator please

Re: Messaging Moderators

hsinik — Tue, 08 May 2018 12:18:38 GMT

Problem resolved. Thx.

Re: Messaging Moderators

mimmo — Tue, 08 May 2018 13:31:07 GMT

@Miieman all the info to message mods is posted right above your post. What additional info do you need?

What is your issue maybe the community might help.

Re: Messaging Moderators

Miieman — Tue, 08 May 2018 16:20:54 GMT

I would like to discuss upgrading my plan . My payment went through yesterday for the 35 dollar plan . I have extra funds ($6) on my account and was trying to upgrade to the 40 plan before it went through.

I was having trouble with my password and was not able to access my account in time to change my plan before it rolled over .

If I have enough funds for the leftover balance on the $40 plan can I upgrade today ?