topic Can't receive calls in Get Support

Can't receive calls

Reddragon — Wed, 05 Jan 2022 05:44:02 GMT

Hey. I'm having issues with my port. From what I gather it is not complete yet. Can someone assist me on this?

Thanks

Re: Can't receive calls

ShawnC13 — Sun, 20 Nov 2016 18:02:20 GMT

How long ago did you do the port? Are you getting any services on your PM sim?

Re: Can't receive calls

hummuschips — Sun, 20 Nov 2016 18:02:24 GMT

Could you give some more details? Most likely you will have to contact a mod.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Can't receive calls

surf99992001 — Sun, 20 Nov 2016 18:05:14 GMT

Yeah if you see Public Mobile on your phone, and can make outgoing, and use data likely your port is stuck. Send the mods a PM (as mentioned in the post above), and then will help you out. When you get a welcome to PM text, you know you are 100% ported!

Re: Can't receive calls

Reddragon — Sun, 20 Nov 2016 18:14:14 GMT

Hey. Thanks for the reply everyone.

I sent the port in last night before bed so it's been 12 hours now.

This actually for my mom. Going to see her soon. I'll update with more details asap. In the mean time, how would I contact a mod? I'm obviously a noob.....

Thanks.

Re: Can't receive calls

Beholder52 — Sun, 20 Nov 2016 18:16:53 GMT

Hi,

I've had the same problem. I emailed almost a week ago and contacted a mod yesterday. I've yet to hear back from either :(.

Re: Can't receive calls

surf99992001 — Sun, 20 Nov 2016 18:21:37 GMT

Send them a pm. I have included one for you in this message, so they will see your issue. You will only need to pm one, as they will all see the message, and you will be placed in a cue.

@Shazia_K

You should hear something soon! 🙂

Re: Can't receive calls

ShawnC13 — Sun, 20 Nov 2016 18:24:52 GMT

In the meantime I would have your mom user her old sim as it is probably still active and she won't miss any calls or texts

Who are the Community moderators?

The Community moderation team consists of 4 awesome team members that can be identified by this icon next to their usernames. The following amazing ladies are currently part of the Moderator team:
- @Shazia_K | @Mary_M | @Saray_O | @Caroline_D

Re: Can't receive calls

Beholder52 — Sun, 20 Nov 2016 18:31:08 GMT

Thanks,

I PM'd Mary yesterday. So hopefully I hear back soon.

Re: Can't receive calls

SmudgeBro — Sun, 20 Nov 2016 18:38:44 GMT

I'm in the same boat. Messed up my MEID number by one digit, so the port failed.

Tried to correct by choosing the change number option on the account to restart the port but get a message saying an error occurred when I enter the same number to try again - really too bad since users could fix their own number ports through this approach and not bother Mods.

Sent in a ticket and private message to a moderator. Hopefully it won't be up to a week. My old SIM is in an iPhone 1 that won't hold a battery charge for longer than 5 minutes.

Suspect they will be digging out next week. If they see this, please look for my private message / ticket too please!!