topic Re: Port issue in Get Support

Port issue

Maharg15 — Wed, 05 Jan 2022 05:43:21 GMT

Hi, I activated my pm sim card last night. I am now able to make outgoing calls and send outgoing text messages, also the data seems to work nicely.

Unfortunately, I not able to receive either incoming texts or calls. Please let me know what I can do to solve this issue.

Re: Port issue

hummuschips — Sun, 20 Nov 2016 16:18:38 GMT

Quick question, does your old SIM card still work?

Re: Port issue

jeeva86 — Sun, 20 Nov 2016 16:37:53 GMT

Did you activate the SIM and port the number in one step or did you break it up?

Re: Port issue

Maharg15 — Sun, 20 Nov 2016 16:45:25 GMT

Hey thanks for the help.

I'm not sure if the old sim still works, it's from chatr. When people try calling me you can hear the chatr message saying I am currently not available (haven't had a plan with chatr for quite some time).

Guess I can cut up the sim card or call chatr and tell them I am trying to switch over to pm

Re: Port issue

Nat1 — Sun, 20 Nov 2016 16:48:08 GMT

I'm having the same issue with Rogers, I can make calls and text but it like seems no one can call me cause it goes straight to voice mail

Re: Port issue

Mayfieldfan — Sun, 20 Nov 2016 16:53:49 GMT

@Maharg15

Send private message to MOD's and wait for the issue to get resolved (NO ETA. Few days if not weeks). There are hundreds of customers who are having the same issue and Chatr cannot help you as this is a porting issue from PM side. Good luck.

Re: Port issue

mohammedessam — Sun, 20 Nov 2016 16:55:24 GMT

Did you use the account number when porting
I recently ported a number from chatr and that number was inactive for 4 months, i called chatr and told them that i need the account number to port my number, on the porting request i used the account number and the pin on the account and the port was successful after about 30 minutes.

Re: Port issue

Nat1 — Sun, 20 Nov 2016 17:11:15 GMT

Re: Port issue

Maharg15 — Sun, 20 Nov 2016 18:41:24 GMT

Hmm I'm not sure. I wanted to pay for this promo with vouchers, but after getting the most bizarre looks from convenience store attendants (these stores where listed on PM's website as being retailers that sell vouchers) I decided to buy a visa gift card to try and pay, of course this wouldn't work either. Then I had to ask my dad for his visa card and I gave him my sim number and I believe he was able to port my number, And I'm not sure was he typed in the various box's - guess I need to ask him. Oh, side note also visa debit would not be accepted, but let's get back on topic.

Should I call chatr and get my account number?

The phone was not "in service" for the past 60+days, actually surprised the sim still works, think my account still has about 5 or 6 bucks credit in it, maybe that's why- but it doesn't work for incoming or outgoing calls.

If I get this account number what should i do next? Go back onto pm self serve?

Re: Port issue

Maharg15 — Sun, 20 Nov 2016 18:45:16 GMT

I had the old chatr sim out of the phone sitting on my coffee table, the new pm sim was in my phone. I'm sitting in Vancouver, while my dad helped me activate the pm sim (Victoria BC)

He paid, went through.

I reset my phone and see the pm on the top left of the phone and I'm ecstatic.

Only problem is incoming texts and calls do not work.

Haven't had a phone in a while so I'm pretty patient, but want to know what to do

Re: Port issue

Maharg15 — Sun, 20 Nov 2016 18:46:51 GMT

Should I private message multiple moderators, is there a list of active moderators?

Re: Port issue

Maharg15 — Sun, 20 Nov 2016 18:47:01 GMT

Re: Port issue

Antiloop — Sun, 20 Nov 2016 19:21:52 GMT

Everyone is having this problem... Unfortunately no mods or anyone from Public Mobile is giving their customers any updates...

Re: Port issue

Maharg15 — Sun, 20 Nov 2016 19:51:02 GMT

I'm not an avid message board user, but it might be useful to put up a sticky for this because it seems to be such a common issue for new public mobile users. I'm ok waiting a few weeks, hopefully in 2 weeks someone will message me. The "sticky" threads usually stay at the top and go through a common problem and provide abcd steps and offer a solution