topic Re: PORTING ISSUE in Get Support

PORTING ISSUE

aniruddhp — Wed, 05 Jan 2022 05:42:17 GMT

hi i recieved my number got ported but i cannot recieve calls. my phone number is 519xxxxxxx account number from previous provider is 778xxxxxxx. SIM CARD number is 891xxxxxxxxxx

Re: PORTING ISSUE

RobertQc — Tue, 28 Aug 2018 19:04:19 GMT

@aniruddhp

This is a public forum and may not be wise to post all that private account details here. That should be sent to a moderator team only im a private message. You can edit your post and remove it, if you wish.

If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over and there can be weird issues for a short period of time.

If the issue continues you may have a partially completed port but most often ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along. Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

Re: PORTING ISSUE

hlzhang — Tue, 28 Aug 2018 19:32:50 GMT

Can you make calls? Call a number with caller id to see if the number is your ported in number.

Re: PORTING ISSUE

computergeek541 — Tue, 28 Aug 2018 19:53:56 GMT

@aniruddhp wrote:
Re Incomplete number port
hi i recieved my number got ported but i cannot recieve calls. my phone number is 519xxxxxxx account number from previous provider is 778xxxxxxx. SIM CARD number is 891xxxxxxxxxx

Keep using the old carrier's service. Until the number has been transfered, phone calls should be going there when people call you.

If it's been like this more than a few hours, and if it's a transfer from another wireless carrier, you will likely need to have Moderator_Team resubmit another number portability request.