topic Re: Issue porting number in Get Support

Issue porting number

patwoo — Wed, 05 Jan 2022 05:42:17 GMT

Ported the number at around 10AM today (Nov 19) and it is still not ported. And my previous provider already dropped my account.

I emailed through 'Get Help' this afternoon, but no response yet.

Just wondering if I should PM the moderator directly.

Re: Issue porting number

ShawnC13 — Sun, 20 Nov 2016 05:08:12 GMT

I would do that but just know they aren't on until tomorrow now. How come your previous provider has closed your account? You didn't close that account did you?

Re: Issue porting number

hslee1210 — Sun, 20 Nov 2016 05:14:01 GMT

Closed account from the previous provider means they did the job. Talk to moderator to sort out from PM side.

Re: Issue porting number

patwoo — Sun, 20 Nov 2016 05:16:45 GMT

I got an email from my previous provider to confirm that I canceled the service right after the I ported the number. Now my phone number no longer work.

Will PM moderator. Thanks for the quick response.

Re: Issue porting number

Kylam1015 — Sun, 20 Nov 2016 05:58:36 GMT

Same thing happened to me, pm'd a moderator this morning but no response yet too.

Re: Issue porting number

patwoo — Sun, 20 Nov 2016 06:07:36 GMT

A little frustrating that it didn't go smooth.

But I can appreciate that the mod must be running off their feet with this promo.

Re: Issue porting number

sammiec — Sun, 20 Nov 2016 07:04:44 GMT

Hi there,

Tried to port my number over from Rogers got a error message "Alternate Phone Number Regex Help" so I tried to create a new number but I was unable to select a city/region and couldn't continue to activate SIM.

Resolved

Re: Issue porting number

sammiec — Sun, 20 Nov 2016 07:05:00 GMT

Re: Issue porting number

cherieqwyu — Sun, 20 Nov 2016 07:07:05 GMT

Same region/province issue. Im still not able to select region after i clicked to choose a new number. I tried clearing cookied and still wont work. What should I do?? Pleae help.

Re: Issue porting number

cherieqwyu — Sun, 20 Nov 2016 07:18:09 GMT

I tried many time activating as a new number and port an existing number in. Both are not working and I got stuck at some stage. Can public mobile representative just help activate my sim card for me please?

Re: Issue porting number

denni1027 — Sun, 20 Nov 2016 08:10:59 GMT

Hello,

I'm also having the same issue with porting since Friday and also sent a message to the moderators.

The deadline for the promo is today and I hope it can be resolved. 2 SIM cards to activate.

Thanks

Re: Issue porting number

Gee — Sun, 20 Nov 2016 08:14:39 GMT

Keep in mind that it is the weekend. Moderators have lives too and don't live here 24/7

I'm not sure what access they have to the system or network, but I doubt they can do anything outside of business hours.

Re: Issue porting number

denni1027 — Sun, 20 Nov 2016 08:22:06 GMT

I have tried numerous times and followed all the instructions I can get but no luck. I can't pass by "Alternate Phone " which I know is valid. I'm not even aiming for the promo now. I hope they can fix my issues.

Thanks

Re: Issue porting number

Gee — Sun, 20 Nov 2016 08:25:41 GMT

When I ported, I used my landline as an alternate number. Try using a number that has the same area code as the number you're porting.

Re: Issue porting number

denni1027 — Sun, 20 Nov 2016 12:49:23 GMT

Thanks Gee, no luck. I guess I have to wait for the Moderators.