topic Re: Invalid Sim in Get Support

Invalid Sim

valentina — Wed, 05 Jan 2022 05:42:03 GMT

Hi all! I am trying to make a switch from Rogers. Got my sim card, created an account with Public Mobile, tried activating my new sim card, but got an error "Invalid Sim".

My phone is unlocked so this should not be an issue. I also tried logging in using my account info, but no luck.

Right now my Rogers sim card is working fine. I can make calls and send messages.

When I insert PM sim card, it shows Public Mobile network, but I cannot make calls or send messages.

Hoping to get this resolved asap as I want to get the 4GB 90day plan before the offer expires...which is tomorrow.

Thanks in advance for any tips.

Re: Invalid Sim

jeremyesq — Sun, 20 Nov 2016 04:12:05 GMT

What phone are you using?

Re: Invalid Sim

valentina — Sun, 20 Nov 2016 04:18:18 GMT

Iphone 6S

Re: Invalid Sim

computergeek541 — Sun, 20 Nov 2016 04:42:15 GMT

Because the activation site returned an error message, the system didn't properly activate your service.

The good news is that your phone is compatible (which I'm sure you already knew). it seems to me as if Public Mobile has activated your sim card, assigned you a phone number, but for some reason or another, never bothered to attach a plan to your account. If you try to make a call, does it give you some pre-recorded message about not being subscribed to a calling plan?

Re: Invalid Sim

valentina — Sun, 20 Nov 2016 05:00:31 GMT

YES! thats what I get when I try making a call with new sim.

Is my only solution to get this resolved, speaking to them? I sent an email but I don't know if I can have this resolved fast enough..

Re: Invalid Sim

valentina — Sun, 20 Nov 2016 05:51:52 GMT

@Saray_O will tagging help?:)

Re: Invalid Sim

valentina — Sun, 20 Nov 2016 13:56:48 GMT

Update: received an email that my pin and account have been set up. But I still cannot log in, even when I click "forgot password" it tells me the email address

Re: Invalid Sim

valentina — Sun, 20 Nov 2016 13:58:21 GMT

Is not verified.
Also when I try the SIM card, I get the same message saying calling is not an option for my plan or smth like that.