topic Re: New customer to Public mobile, No service in Get Support

New customer to Public mobile, No service

Shobiya — Wed, 05 Jan 2022 05:41:56 GMT

Hi,

I am a new customer who just transfered over to Public mobile. I unfortunately, do not have service. I looked at past dicussions to set up the Apn, and still no service. My phone is an Iphone 4.

I got my number ported over, and activated my plan, and I have my new sim card in my phone. My old provider is Chatr. I have turned my phone off and on a few times. and still no service.

I hope to get help soon.

Re: New customer to Public mobile, No service

jlm1991 — Sun, 20 Nov 2016 04:01:02 GMT

your iPhone unlocked?

Re: New customer to Public mobile, No service

majumani — Sun, 20 Nov 2016 04:03:42 GMT

Did you check whether your phone is compatible with PM before porting your number to PM?

Re: New customer to Public mobile, No service

Shobiya — Sun, 20 Nov 2016 19:21:44 GMT

Hi,

Yes My iphone is unlocked.

Re: New customer to Public mobile, No service

Shobiya — Sun, 20 Nov 2016 19:22:50 GMT

Hi, Yes I checked whether my Iphone was compatible with PM, before switching over .

Re: New customer to Public mobile, No service

Shobiya — Sun, 20 Nov 2016 23:46:50 GMT

Hi to anyone who ends up reading this disscussion.

I ended up figuring out what the problem was atleast for my situation.

I have an Iphone 4 so setting up an APN is different.

I knew that I had to use unlockit to set up my APN.

What I didn't know was in Settings I needed to tap on Cellular to open the Cellular window.

At this window I had to make sure that:

* Cellular Data was on

* Enable 3G was on

* Finally I had to tap on Cellular Data to open the Cellular window. In the Cellular window, I had to input isp.mp.com in the APN field. (the default that was inputted in the APN field atleast for me was something along the lines of isp.telus.com. )

Anywho hope this information is useful and helps others.