topic Re: problems with US add on in Get Support

problems with US add on

Elle18 — Wed, 05 Jan 2022 05:41:54 GMT

I purchased a US add on, and had a lot of problems with it... the texts wouldn't go through and the calls would drop after a little while. I would like a refund, but don't know how to go about it.

Re: problems with US add on

Dunkman — Tue, 28 Aug 2018 03:58:46 GMT

@Elle18

You will need to contact moderator with your concerns about US add on.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

Recommendation: do not send multiple message to moderators. Each new message will put you further down the job list.

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: problems with US add on

Elle18 — Tue, 28 Aug 2018 04:02:05 GMT

I thank you for your response, but really find this system of going through the community very difficult. One used to be able to contact customer service and get a response!

Re: problems with US add on

drmartin — Tue, 28 Aug 2018 04:12:08 GMT

@Elle18 wrote:
I thank you for your response, but really find this system of going through the community very difficult. One used to be able to contact customer service and get a response!

This business model isn't for everyone. You need a lot of patience to save some money. 🙂

Re: problems with US add on

mimmo — Tue, 28 Aug 2018 04:14:09 GMT

Public mobile is now an online only support. You don't need to go through community you can send messages directly to mods.

This support model does have both benefits and limitations. Only you can decide if the benefits outway the limitations.

Re: problems with US add on

ShawnC13 — Tue, 28 Aug 2018 04:14:34 GMT

@Elle18 wrote:
I thank you for your response, but really find this system of going through the community very difficult. One used to be able to contact customer service and get a response!

To contact customer service you need to Private Message a Moderator.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number

4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number

date of birth

complete address listed on account with postal code

email address on account

most commonly called numbers

alternate number listed on the account

last payment date and amount

last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: problems with US add on

Elle18 — Tue, 28 Aug 2018 04:18:03 GMT

I thank you for your response. As this is my first time using the community, I find it a bit overwhelming, but now that I am aware I can contact the moderator, that should help. Is the moderator someone from the customer service or also a community member?

Re: problems with US add on

Elle18 — Tue, 28 Aug 2018 04:20:28 GMT

Thank you!

Re: problems with US add on

NDesai — Tue, 28 Aug 2018 04:21:43 GMT

@Elle18 wrote:
Is the moderator someone from the customer service or also a community member?

Read here for more info on the mod team: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: problems with US add on

Elle18 — Tue, 28 Aug 2018 04:21:46 GMT

What do the badges mean and the bravos mean? I tried to look them up, but I don't really follow if they have an effect on one's account...

Re: problems with US add on

NDesai — Tue, 28 Aug 2018 04:25:49 GMT

@Elle18 wrote:
What do the badges mean and the bravos mean? I tried to look them up, but I don't really follow if they have an effect on one's account...

You might find some info here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Use-the-Public-Mobile-Community/ta-p/249968

No effect on accounts, but its there so you can track your progress. If you qualify for top community rewards, you will get a special badge.

If you want to know more, all info should be laid out in the KB section: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/tkb-p/knowledge_base