topic Re: Can't change plan in Get Support

Can't change plan

xiaowen1018 — Wed, 05 Jan 2022 05:41:47 GMT

Hi everyone,

My plan just expired. I want to change cheaper plan and I already top up enough money. but when I choose a plan I want to change and the bottom below changed to top up to reactivate plan. I can't change it. Anyone knows what's this situation? thank you.

Re: Can't change plan

NDesai — Tue, 28 Aug 2018 02:28:06 GMT

@xiaowen1018 You cannot change it while your current status is expired/suspended. You will need to send a private message to the Moderator_Team with your account info and they will change/adjust it.

Re: Can't change plan

xiaowen1018 — Wed, 29 Aug 2018 00:49:20 GMT

Thank you! Sent a message yesterday but didn’t get a reply yet. 😞

Re: Can't change plan

xiaowen1018 — Thu, 30 Aug 2018 02:33:24 GMT

I sent the message for 3 days but nobody reply me. How can I do? 😞

Re: Can't change plan

mimmo — Thu, 30 Aug 2018 02:44:21 GMT

@xiaowen1018 if it is urgent renew your more epemsive plan then ask the mods to credit your account the difference and have them put you on the cheaper plan

Re: Can't change plan

CS_Agent — Thu, 30 Aug 2018 14:06:38 GMT

HI @xiaowen1018,

We've responded to your PM. Please check your inbox!

Thank you,

Syed

Re: Can't change plan

Azurestates — Thu, 30 Aug 2018 16:34:39 GMT

My plan expires tomorrow, i tried ti change plan . Did not work. What can I do?

Re: Can't change plan

stonechucker — Thu, 30 Aug 2018 16:49:06 GMT

@Azurestates, what does it didn't work mean? What have you done, and what do you see?

A change on next renewal will change overnight on Payment Date (AutoPay, money in balance already etc...). Early morning the plan should change to what you desire.

Have you scheduled it? Has your plan renewed ?? Or are you waiting for it to renew? Is your plan currently active?

Re: Can't change plan

Azurestates — Thu, 30 Aug 2018 21:34:55 GMT

I tried to change the plan which ends tomorrow, but there is no action shown in my page about the new plan.

Re: Can't change plan

Anonymous — Thu, 30 Aug 2018 21:37:58 GMT

@Azurestates wrote:
I tried to change the plan which ends tomorrow, but there is no action shown in my page about the new plan.

When you click on Plan Details in the middle area under Account Status what do you see?

Re: Can't change plan

Azurestates — Thu, 30 Aug 2018 21:40:06 GMT

It gives several options for new plans. When I choose the new plan and confirm , nothing happens