topic Re: Requesting a phone bill in Get Support

Requesting a phone bill

Marc9 — Tue, 04 Jan 2022 10:11:11 GMT

Hi! Would like to request a phone bill, but unsure how to do this. Cheers

Re: Requesting a phone bill

t_p — Tue, 16 Nov 2021 02:32:53 GMT

@Marc9 wrote:
Hi! Would like to request a phone bill, but unsure how to do this. Cheers

@Marc9

You'll need to contact CS for that:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Requesting a phone bill

softech — Tue, 16 Nov 2021 02:35:01 GMT

@Marc9 wrote:
Hi! Would like to request a phone bill, but unsure how to do this. Cheers

for an actual bill from PM, you need to open a ticket with PM to request that. It takes a bit of time for PM to process, so, best to request once every 3 months or 6 months or even annually

here is an example you can follow:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

and to open ticket with PM CS Agent:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Requesting a phone bill

CountyDownIeUk — Tue, 16 Nov 2021 04:02:09 GMT

@Marc9 wrote:
Hi! Would like to request a phone bill, but unsure how to do this. Cheers

Depending why you want @LurganIeUk has an excel spreadsheet that creates an invoice from a copy of transactions that get pasted into the excel program. PM him if you like.

Re: Requesting a phone bill

darlicious — Tue, 16 Nov 2021 04:10:34 GMT

@Marc9

If its only for your own personal records (vs the CRA or employer reimbursement) either pm @LurganIeUk as suggested or screenshot your overview page, transaction history and any manual top up payments that show the tax before you submit them.

Re: Requesting a phone bill

CountyDownIeUk — Tue, 16 Nov 2021 04:39:21 GMT

@Marc9

You could use @LurganIeUk invoice as a monthly summary with actual receipts attached.

Just one thing....you will never get a proper receipt with taxes showing when you use auto pay. But just to not over claim.....is a good idea by year end to not have a huge balance.....like no more than a month ahead.