topic Re: Transferring my number in Get Support

Transferring my number

suiris — Wed, 05 Jan 2022 05:41:34 GMT

I have transferred my previous number from virgin mobile, but after I have changed the plan from only texting to a data one, there's a new number given to me and my previous number had become the alternative one. How can I change it back to the old one?

Re: Transferring my number

NDesai — Mon, 27 Aug 2018 19:10:02 GMT

@suiris No idea why your number switched randomly due to a plan change. Are you sure you did not change your number?

To have this looked up, you will need to send a private message to the Moderator_Team with your account info and they will get in touch with you shortly.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Transferring my number

popping — Mon, 27 Aug 2018 19:17:42 GMT

@suiris wrote:
I have transferred my previous number from virgin mobile, but after I have changed the plan from only texting to a data one, there's a new number given to me and my previous number had become the alternative one. How can I change it back to the old one?

As soon as a number is cancelled, the cancelled number went back to the original carrier who own that number.

Is your Virgin number was given to you by Virgin?

Is there any chance that your Virgin number was ported to Virgin from Telus/Koodo/Public?

If yes, PM may be able to get your Virgin number back.