topic Re: Unable to receive incoming calls in Get Support

Unable to receive incoming calls

Kalps2c — Wed, 05 Jan 2022 05:41:31 GMT

Just ported my number but when someone calls it's still going to my old VM. Does that mean the number is in both switches? Outgoing calls are working fine.

Re: Unable to receive incoming calls

hummuschips — Sun, 20 Nov 2016 02:08:04 GMT

Porting isn't instant since it relies on two companies working together to complete it. I read on the crtc site that on average it will take 2.5 hours if there are no issues with the port. Sometimes it happens in minutes, sometimes it will take a day or so especially if there are issues during the porting process.

Re: Unable to receive incoming calls

akpo — Sun, 20 Nov 2016 02:13:14 GMT

Got the same issue, PM a mod (once) @Shazia_K , @Mary_M, @Jeremy_M with your details, and they'll look into it for you. I got @Shazia_K to help me complete my port, but I didn't realize that I couldn't receive incoming calls (they were directed to the old voicemail).

Anyway good luck!

Re: Unable to receive incoming calls

Antiloop — Sun, 20 Nov 2016 02:13:57 GMT

Lots of people are still having this issue. Submit a support email or message a MOD, with all the necessary info.

Re: Unable to receive incoming calls

Kalps2c — Sun, 20 Nov 2016 02:16:17 GMT

Gotcha, I waited 3 hours thought it would be enough. I will pm the mod to see if they can double check everything. Thank you all.

Re: Unable to receive incoming calls

norges25 — Sun, 20 Nov 2016 02:27:20 GMT

I have the same issue. I have ported my number since yesterday but when someone calls it's still going to my old VM. One day waiting should be more than to be enough. I will need some help from PM

Re: Unable to receive incoming calls

cheri — Sun, 20 Nov 2016 03:05:11 GMT

Which carrier are you porting from?

From my experience, porting never took longer than 2.5 hours.

Make sure you gave the correct old carrier account number to PM or it won't work.

Re: Unable to receive incoming calls

aghadimi — Sun, 20 Nov 2016 03:25:33 GMT

I have the same issue and it's almost 2 days since ported my number to PM. I emailed MODs a few times but no response. I believe PM doesn't care at all after selling SIM card and charging your credit card for 3 months.

Re: Unable to receive incoming calls

Kalps2c — Sun, 20 Nov 2016 04:12:43 GMT

I guess they were overwhelmed. I had waited a bit longer and incoming calls are working now. FYI I did turn Volte off and turned it back on and did a full restart of the phone. Not sure if that helped.

Re: Unable to receive incoming calls

aghadimi — Sun, 20 Nov 2016 14:47:03 GMT

I did all several times but still no incoming call service

Re: Unable to receive incoming calls

Cassandradc1 — Mon, 05 Dec 2016 23:43:16 GMT

Hi Norges and Aghadimi,

We truly apologize for the delay; we have been receiving a high volume of emails.

Can you please confirm that your service is working? If not, can you please PM us with your account number and mobile number in order for us to look into it.

Thank you for your time and patience.

Hi Kalps2c,

We have replied to your private message.

Thank you for your time and patience as well.

Re: Unable to receive incoming calls

jane-c — Tue, 06 Dec 2016 00:38:37 GMT

@Cassandradc1 I am having the same issue as well. Unable to receive incoming calls or use data...but able to make calls and receive texts with my PM number. Incoming calls are still going thru my Rogers account as port is not complete.

I have sent private messages to @Shazia_K, @Caroline_D, @Mary_M with my information.

Patiently waiting...

Re: Unable to receive incoming calls

Cassandradc1 — Tue, 06 Dec 2016 00:54:48 GMT

Hi Jane-c,

Please review your private messages. I will be assisting you right away.

Thank you.

Re: Unable to receive incoming calls

Rockdaddy22 — Tue, 06 Dec 2016 01:01:26 GMT

I love seeing people get helped, this is great 🙂

Re: Unable to receive incoming calls

Cassandradc1 — Tue, 06 Dec 2016 01:09:12 GMT

Thank you Rockdaddy22 for your support!

Re: Unable to receive incoming calls

jane-c — Tue, 06 Dec 2016 01:09:43 GMT

Yes...thank you @Cassandradc1 for your quick response!

So appreciate it! 🙂

Re: Unable to receive incoming calls

norges25 — Tue, 06 Dec 2016 01:14:06 GMT

Working now. Thank you very much for you help @Cassandradc1

Re: Unable to receive incoming calls

Rockdaddy22 — Tue, 06 Dec 2016 01:18:38 GMT

I've seen so many people helped today, this is awesome. Let's hope to solve just as many tomorrow.

Re: Unable to receive incoming calls

jane-c — Tue, 06 Dec 2016 02:23:20 GMT

Many thanks and praises to @Cassandradc1 for all her help! My transfer is completed and everything is working very well! 🙂

Re: Unable to receive incoming calls

Rockdaddy22 — Tue, 06 Dec 2016 06:06:20 GMT

This is awesome news 🙂 Thanks for the update