topic Re: Password Rest in Get Support

Password Rest

jason95717 — Wed, 05 Jan 2022 05:41:29 GMT

I have tried the password reset times however I am not receiving an email to solve this issue as I've forgotten my password to get into my account. How long i have to wait and have other way can change the password?

Re: Password Rest

NDesai — Mon, 27 Aug 2018 17:51:30 GMT

You will need to send a private message to the Moderator_Team with your account info and they will rest from their end.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Password Rest

Hmouda — Mon, 27 Aug 2018 18:05:55 GMT

Try to check spam mail.

Re: Password Rest

stonechucker — Mon, 27 Aug 2018 18:09:34 GMT

It's not in the spam box -- it's not being sent out by Public Mobile. I've been waiting for more than 24 hours for my 'test' email to arrive.

The issue is not resolved.